SAI KIRAN KOTHA

Job DescriptionThe IT Service Desk Specialist is responsible for providing technical support to TAMU-CC faculty, staff, students, contractors, and guests. This includes troubleshooting computer and audio-visual related problems and/or inquiries over the telephone, in person, and remotely.

Responsibilities

• Answer technology calls and log work orders using a call and ticketing system
• Respond to active classroom and conference room calls in person
• Provide remote support to users
• Handle walk-in clients
• Assign tickets not resolved over the telephone or in person to the appropriate campus specialist
• Provide first tier support to all spaces with audio-visual technology
• Assist the Learning Spaces team with running mics, music, presentations, and cameras at high-level Presidential sponsored events
• Perform other related duties as assigned
• Worked in team environment to maintain high levels of productivity.
• Took and followed detailed directions from others.

• Worked as Network planning designer for the British telecommunications project where I handle all the Client requirements and provide fiber network Plan accordingly
• I develop backend tools like ETT, BERT and PIPER to provide directions and support to the client
• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
• Supported system users, educating employees on troubleshooting and problem-solving protocols
• Documented system configuration, mapping and processes
• Assisted employees with resolving network problems at remote locations Analyzed security logs to determine and alleviate network threats Created system design models and specifications to support system programmers and development teams
• Automated data collection activities to increase productivity
• Checked for accuracy and functionality during implementation of new systems.Documented system configuration, mapping and processes.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Documented system configuration, mapping and processes.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Conducted end-user reviews for modified and new systems.
• Created system design models and specifications to support system programmers and development teams.
• Assisted employees with resolving network problems at remote locations.
• Configured, installed and upgraded SQL databases.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.