Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Projects
Extracurricular Activities
Timeline
Generic

SaiKrishna Suraparaju

Hartford,USA

Summary

Results-driven Insurance Operations Specialist with 11 years of expertise in U.S. Life Insurance and Risk Management, complemented by a year in Compliance & KYC. Proficient in policy administration, claims processing, and regulatory compliance, with a proven track record of handling high-volume transactions accurately. Recognized for optimizing workflows and mentoring teams to enhance operational efficiency using skills in Power BI and data analytics. Currently completing a Master’s in Business Analytics at the University of Hartford to further advance analytical capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Operations

MassMutual Life Insurance Company
03.2023 - 01.2024
  • Managed policy transactions, income settlements, and contract changes for U.S
  • Life Insurance policies
  • Conducted compliance audits to ensure adherence to regulatory standards
  • Optimized workflow processes, improving efficiency in policy administration

Process Specialist – U.S. Life Insurance Operations

Infosys BPM LTD
10.2021 - 03.2023
  • Processed income settlements, AML/KYC compliance, and policy modifications
  • Implemented risk assessment strategies to improve fraud detection and prevention
  • Developed Power BI reports for data-driven decision-making

Senior Claims Associate – Insurance & Risk Management

Cognizant Technology Solutions
12.2012 - 10.2021
  • Processed retirement services, financial transactions, and regulatory compliance
  • Managed high-volume claims efficiently, reducing processing times
  • Trained and mentored junior associates, improving team productivity

Education

Master’s - Business Analytics

University of Hartford
02.2025

Master of Business Administration - Finance

Hyderabad, India
12.2011

Bachelor of Commerce - Computers

Hyderabad, India
12.2009

Skills

  • US Life Insurance Operations
  • Tableau, Power BI
  • Python
  • Data visualization
  • Data processing
  • Business presentations
  • Claims management
  • Income Settlements
  • Data Analytics and Reporting
  • Excel
  • Risk Assessment
  • Communication Skills
  • Project management

Certification

  • Trail Blazer Award – Top performer recognition for operational excellence.
  • Opel Award – Outstanding performance in productivity and customer service.
  • Spotlight Award – Excellence in performance and compliance adherence.
  • Ekalavya Award – Annual recognition for leadership and contributions.
  • Certification of Recognition – Active participation in customer service excellence initiatives.

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief. (Sai Krishna Suraparaju)

Projects

Risk Management in Cryptocurrency – Facebook’s Diem, University of Hartford, INS 665, Conducted a risk assessment of Facebook’s Diem digital currency for compliance and cybersecurity risks. Developed a Risk Map and mitigation strategies for financial, regulatory, and reputational risks. Published a research paper integrating financial regulations, blockchain, and risk frameworks. Infosys Stocks Data Analysis – Business Forecasting, University of Hartford, 3rd Semester, Applied forecasting models (Regression, Holt-Winters, Decomposition) to analyze Infosys stock trends. Evaluated accuracy using RMSE, MAPE, and R-squared metrics. Built Power BI dashboards for data visualization and decision-making.

Extracurricular Activities

Cricket Enthusiast – Led a corporate cricket team as captain. Snooker Player – Competed in multiple snooker tournaments.

Timeline

Associate Operations

MassMutual Life Insurance Company
03.2023 - 01.2024

Process Specialist – U.S. Life Insurance Operations

Infosys BPM LTD
10.2021 - 03.2023

Senior Claims Associate – Insurance & Risk Management

Cognizant Technology Solutions
12.2012 - 10.2021

Master’s - Business Analytics

University of Hartford

Master of Business Administration - Finance

Bachelor of Commerce - Computers

SaiKrishna Suraparaju