Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sai Kyaw Hmine

Runnemede,NJ

Summary

Results-driven Casino Supervisor with expertise in supervising operations, training staff, and ensuring compliance. Proven ability to enhance player experiences and implement efficient processes that improve service delivery.

Dynamic Casino Supervisor with over 8 years of experience in enhancing operational efficiency and player satisfaction. Adept at training teams, monitoring gaming activities, and resolving customer concerns to create a welcoming and compliant gaming environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Casino Supervisor

Prax Casino
Bensalem, PA
12.2024 - Current
  • Supervised daily operations to ensure compliance with gaming regulations and company policies.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Monitored gaming activities to detect irregularities and prevent potential issues.
  • Implemented efficient workflow processes that improved service delivery in the casino environment.

Casino Table Games Dealer

Royal Caribbean International
Florida City, FL
11.2022 - 03.2024
  • Dealt various table games, ensuring compliance with gaming regulations and maintaining game integrity.
  • Assisted guests in understanding game rules, enhancing overall player experience and satisfaction.
  • Monitored player activity and table dynamics, identifying potential issues to ensure smooth operations.
  • Collaborated with team members to maintain a clean and organized gaming area, promoting a welcoming environment.

Casino Supervisor

Universal Ship Management
Singapore
12.2012 - 04.2018
  • Facilitated communication between departments to enhance overall operational efficiency.
  • Conducted regular audits of gaming equipment and supplies to maintain inventory accuracy.
  • Resolved customer complaints swiftly, ensuring a positive experience for all patrons.
  • Assisted in scheduling shifts and managing workforce allocation to optimize staffing levels.

Education

Master of Science - Physics

Loikaw Universty
Loikaw Myanmar
12-2012

Skills

  • Team management
  • Stress tolerance
  • Employee scheduling
  • Casino operations
  • Teamwork
  • Multitasking

Certification

  • Licensed (PA -G-2 gaming licensed)

Languages

English
Professional Working
Chinese (Mandarin)
Limited Working
burmese
Native or Bilingual

Timeline

Casino Supervisor

Prax Casino
12.2024 - Current

Casino Table Games Dealer

Royal Caribbean International
11.2022 - 03.2024

Casino Supervisor

Universal Ship Management
12.2012 - 04.2018

Master of Science - Physics

Loikaw Universty
Sai Kyaw Hmine