Summary
Overview
Work History
Education
Skills
RELATED EXPERIENCE
Languages
Timeline
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Sailesh Rajlawat

Lynnwood,WA

Summary

Mechanically inclined professional with hands-on experience operating, maintaining, and repairing tools, machinery, and vehicles, including irrigation pipe fitting, assembling and disassembling rice harvesting equipment, and routine bicycle and automotive maintenance (oil changes, tire changes, and general upkeep). Grew up working extensively with hand tools and farm machinery, and gained additional exposure to industrial manufacturing equipment and processes through a family carpet manufacturing facility. Combines this mechanical background with 7+ years of professional experience in fast-paced, detail-driven roles requiring accuracy, strict adherence to instructions, and high quality standards. Reliable, safety-conscious, and genuinely passionate about learning mechanical systems, with a proven ability to quickly pick up new technical processes and tools and work effectively in team settings.

Overview

9
9
years of professional experience

Work History

Customer Experience Analyst

Elevate Digital
10.2024 - 01.2026
  • Delivered training and guidance to users, helping improve confidence and overall customer satisfaction.
  • Supported customers and internal stakeholders by identifying needs and providing effective solutions.
  • Created clear documentation and resources to support ongoing customer success.
  • Managed multiple priorities and deadlines while maintaining a high level of service and professionalism.

Associate Functional Consultant

RSM US LLP
02.2023 - 09.2024
  • Collaborated with clients and team members to enhance daily operations and address business challenges.
  • Provided user support, troubleshooting assistance, and training during project implementations.
  • Exhibited teamwork and communication skills to foster a client-focused environment.
  • Adapted to new processes and responsibilities, ensuring accuracy and efficiency in task completion.

Loan Servicing Specialist

Wells Fargo
10.2019 - 02.2022
  • Managed high volumes of customer interactions, ensuring compliance with quality standards.
  • Resolved issues efficiently and maintained detailed records of customer communications.
  • Assisted customers with account inquiries, enhancing overall customer satisfaction.
  • Established trust with customers through active listening and effective communication.

Operations Specialist

Wells Fargo
05.2017 - 01.2019
  • Supported daily operations in fast-paced environment, ensuring accuracy and attention to detail.
  • Collaborated with team members to achieve performance goals and streamline workflow.
  • Exhibited reliability and adaptability while maintaining a strong work ethic.

Education

Master of Arts (M.A.) - Economics

Tribhuvan University
Kathmandu, Nepal
2016

Bachelor of Business Administration (B.B.A.) -

Tribhuvan University
Kathmandu, Nepal
2011

Skills

  • Customer relationship management
  • Training support
  • Microsoft Office
  • Problem Solving
  • Time management
  • Team Collaboration
  • Active communication
  • Attention to Detail
  • Reliability
  • Fast-paced environments

RELATED EXPERIENCE

  • Farming Operations, Nepal (family farm, prior to relocating to the U.S. in 2017): Used hand tools including sickle, spade, hoe, and pickaxe; operated and maintained tractors and irrigation systems, including pipe and fitting installation; assembled, disassembled, and maintained rice harvesting machinery.
  • Bicycle & Vehicle Maintenance: Performed routine maintenance and repairs using hand tools such as wrenches, sockets, and tire irons, including oil changes, tire and tube changes, and general upkeep.
  • Manufacturing Exposure: Gained familiarity with industrial machinery, tools, and processes through regular visits to a family-operated carpet manufacturing facility in Nepal that exported goods to Europe.

Languages

English
Hindi
Nepali
Newari

Timeline

Customer Experience Analyst

Elevate Digital
10.2024 - 01.2026

Associate Functional Consultant

RSM US LLP
02.2023 - 09.2024

Loan Servicing Specialist

Wells Fargo
10.2019 - 02.2022

Operations Specialist

Wells Fargo
05.2017 - 01.2019

Master of Arts (M.A.) - Economics

Tribhuvan University

Bachelor of Business Administration (B.B.A.) -

Tribhuvan University