Sailor Cassano
Cooper City
Summary
Dynamic and results-oriented Sales Associate with proven expertise in customer service and problem-solving skills honed at Flamingo Road Nursery and Shoot Straight. Excelled in building customer rapport and upselling, significantly enhancing customer satisfaction and store performance. Adept at policy adherence and merchandise display, consistently maintaining legal and company standards. Currently working towards becoming a divemaster.
Overview
1
1
year of professional experience
Work History
Sales Associate/Cafe Worker
Flamingo Road Nursery
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Shoot Straight
11.2022 - 05.2023
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted regular inventory checks to ensure proper stock levels and minimize discrepancies.
- Managed after-sales support services such as warranty claims processing, repairs coordination, and followups.
- Enhanced store reputation through providing accurate information on gun safety and regulations.
- Ensured compliance with state laws and regulations surrounding firearm sales, maintaining legal standards consistently within operations.
- Stayed current on industry trends, expanding product knowledge and informing customers of new offerings.
- Processed many background checks daily and checked over customers online information and 4473 paperwork with great accuracy.
Education
GED -
Online
11-2022
Skills
- Problem-solving skills
- Customer service
- Flexible schedule
- Friendly and outgoing
- Customer needs assessment
- Cleaning techniques
- Merchandise display
- Product recommendations
Timeline
Sales Associate/Cafe Worker
Flamingo Road Nursery
09.2023 - 04.2024
Sales Associate
Shoot Straight
11.2022 - 05.2023
GED -
Online
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