
IT Support and Infrastructure-focused professional with experience supporting backend systems, AWS-hosted environments, and production operations. Strong understanding of computer hardware components, server environments, and networking fundamentals. Experienced in managing support tickets, performing root cause analysis, resolving incidents, and maintaining service availability in fast-paced environments. Comfortable working in 24/7 operational settings including night shifts and multi-location support requirements.
Resolved production system issues through structured troubleshooting and backend analysis.
• Performed root cause analysis on application and system-related incidents.
• Supported system stability by identifying performance issues and assisting in corrective actions.
• Managed, prioritized, and escalated incidents through structured ticketing workflows.
• Analyzed AWS-hosted system logs to identify and address service disruptions.
• Collaborated with cross-functional teams to restore service availability and maintain SLAs
Executed structured troubleshooting and supported backend system validations.
• Assisted in resolving integration and operational support issues.
• Documented incident resolution steps and preventive measures.
• Collaborated with internal teams to support operational improvements.
• Monitored system performance and addressed operational inconsistencies.
• Tracked and resolved incidents within defined service timelines.
Hardware Fundamentals Server Environment Exposure Network Basics (Layer 1/2) AWS (EC2, S3, Cloud-based applications) SQL Incident Management Ticketing Systems Root Cause Analysis Technical Documentation Operational Support Agile (Scrum) SDLC Cross-functional Collaboration