Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sai Moulik Kollipara

Florence,SC

Summary

IT Support and Infrastructure-focused professional with experience supporting backend systems, AWS-hosted environments, and production operations. Strong understanding of computer hardware components, server environments, and networking fundamentals. Experienced in managing support tickets, performing root cause analysis, resolving incidents, and maintaining service availability in fast-paced environments. Comfortable working in 24/7 operational settings including night shifts and multi-location support requirements.

Overview

1
1
year of professional experience

Work History

Business Analyst

Tech Alpha Llc
Dallas Tx
07.2024 - 02.2025

Resolved production system issues through structured troubleshooting and backend analysis.

• Performed root cause analysis on application and system-related incidents.

• Supported system stability by identifying performance issues and assisting in corrective actions.

• Managed, prioritized, and escalated incidents through structured ticketing workflows.

• Analyzed AWS-hosted system logs to identify and address service disruptions.

• Collaborated with cross-functional teams to restore service availability and maintain SLAs

Business Analyst

Precisoft Inc
Dallas, TX
10.2023 - 08.2024

Executed structured troubleshooting and supported backend system validations.

• Assisted in resolving integration and operational support issues.

• Documented incident resolution steps and preventive measures.

• Collaborated with internal teams to support operational improvements.

• Monitored system performance and addressed operational inconsistencies.

• Tracked and resolved incidents within defined service timelines.

Education

Master of Science - Business Analytics

Northwooduniversity
Midland, MI
08-2023

Bachelor of Science - Computer Science

Krishna University
Vijayawada,ap
11-2021

Skills

    Hardware Fundamentals Server Environment Exposure Network Basics (Layer 1/2) AWS (EC2, S3, Cloud-based applications) SQL Incident Management Ticketing Systems Root Cause Analysis Technical Documentation Operational Support Agile (Scrum) SDLC Cross-functional Collaboration

Timeline

Business Analyst

Tech Alpha Llc
07.2024 - 02.2025

Business Analyst

Precisoft Inc
10.2023 - 08.2024

Master of Science - Business Analytics

Northwooduniversity

Bachelor of Science - Computer Science

Krishna University