Sainabou Njie
Cincinnati,OH
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Hardworking and reliable Job Title focused on going above and beyond to support team and serve customers. Trained in Task and offering top-notch Skill abilities. Motivated to continue to learn and grow as Type professional.
Overview
6
6
years of professional experience
Work History
Resident Caregiver
Arden Courts Memory Care
6870 Clough Pike, Cincinnati, OH 45244
03.2025 - Current
- Liaised with external healthcare providers during resident appointments, advocating for optimal patient outcomes through clear communication of resident needs and preferences.
- Completed detailed documentation of care provided, contributing to accurate medical records and facilitating seamless communication among staff members.
- Maintained a safe living environment by conducting regular safety checks, addressing potential hazards proactively.
- Administered medication to residents as prescribed, ensuring proper dosage and adherence to schedules.
- Promoted a culture of respect and dignity by treating each resident as an individual deserving of personalized attention and care.
- Supported new caregivers in their training process by sharing knowledge and providing guidance when needed.
- Improved residents'' emotional well-being through active listening and empathetic communication.
Customer Service Representative
Magnolia Bakery
Manhattan
09.2024 - 01.2025
- Developed strong relationships with customers by providing personalized assistance and support
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Promoted available products and services to customers during service, account management and order calls
- Provided exceptional customer service to ensure customer satisfaction
- Developed positive relationships with customers through friendly interactions
- Identified opportunities for upselling additional products or services based on customer needs
- Recommended improvements in products, service and billing methods to management to prevent future problems
- Provided accurate information about products and services to customers
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Resolved customer complaints promptly and efficiently
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Personal Care Assistant
Best professional home care
The Bronx
02.2023 - 01.2025
- Monitored health and well-being of clients and reported significant health changes
- Maintained detailed records of services performed on clients
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility
- Helped clients get in and out of beds and wheelchairs
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Completed scheduled patient check-ins and progress reports for clients
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities
- Assisted clients with maintaining good personal hygiene
- Maintained clean and well-organized environment for client happiness and safety
- Maintained daily living standards by assisting clients with personal hygiene needs
- Laundered clothing and bedding to prevent infection
- Maintained updated knowledge through continuing education and advanced training
Counter Customer Service
Magnolia Bakery
Manhattan
09.2021 - 09.2024
- Processed cash and credit card payments accurately
- Promoted available products and services to customers during service, account management and order calls
- Performed other tasks as assigned by supervisors or managers
- Maintained an organized work environment by stocking shelves with merchandise and cleaning the area
- Accepted payments via cash, card, and check
- Provided assistance with locating specific items requested by customers within the store premises
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Operated cash register quickly and effectively while maintaining a high level of accuracy in all transactions
- Resolved customer complaints efficiently in a professional manner
- Greeted each guest warmly, offered assistance and provided information about operations and personnel
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
Cashier
Foodtown
The Bronx
08.2020 - 09.2021
- Processed returned merchandise by strictly following store return and exchange procedures
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Scanned items and checked pricing on cash register for accuracy
- Offered customers carry-out service at completion of transaction
- Maintained current knowledge of store promotions to highlight sales to customers
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct
- Helped customers find specific products, answered questions, and offered product advice
- Issued receipts, refunds, credits or change due to customers
- Maintained work area and kept cash drawer organized
- Accepted cash and credit card payments, issued receipts and provided change
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Discounted purchases by scanning and redeeming coupons
- Answered phone calls to assist customers with questions and orders
- Processed customer payments quickly and returned exact change and receipts
- Greeted customers promptly and responded to questions
- Answered customer questions and provided store information
- Performed other duties as assigned by management
- Answered customers' questions and provided information on store procedures or policies
- Processed returns and exchanges of merchandise in accordance with store policies
- Welcomed customers, offering assistance to help find store items
Manufacturing Production Associate
Magnolia Bakery
383 8th Ave
01.2020 - 09.2021
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
- Utilized hand tools and machinery to safely complete assembly processes.
- Monitored and adjusted machine settings for optimal production output.
- Maintained organized work area by cleaning and removing hazards.
- Prepared reports and technical documentation of day-to-day production processes.
Host
Bravo Restaurant
White Plains
01.2019 - 08.2020
- Informed patrons of establishment specials and promotions
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Informed patrons of specialties and features
- Took reservations over phone and in person
- Managed incoming calls during busy shifts
- Greeted incoming guests to escort to assigned dining area and present menus
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Helped service staff handle demand by distributing food and beverages
Education
GED -
Bronx Adult Learning Center
The Bronx, NYAssociate of Science - Dental Hygiene
Hostos Community College
Bronx, NYSkills
- Administrative support
- Customer consulting
- Call management
- Store maintenance
- Money handling
- Time management
- Payment processing
- Product promotion
- Problem-solving
- Call center experience
- Customer relations
- Staff education and training
Languages
English
Elementary
Timeline
Resident Caregiver
Arden Courts Memory Care
03.2025 - Current
Customer Service Representative
Magnolia Bakery
09.2024 - 01.2025
Personal Care Assistant
Best professional home care
02.2023 - 01.2025
Counter Customer Service
Magnolia Bakery
09.2021 - 09.2024
Cashier
Foodtown
08.2020 - 09.2021
Manufacturing Production Associate
Magnolia Bakery
01.2020 - 09.2021
Host
Bravo Restaurant
01.2019 - 08.2020
GED -
Bronx Adult Learning Center
Associate of Science - Dental Hygiene
Hostos Community College