Sainavyanikitha Vuppala
Rogers,MN
Summary
Dynamic Workforce Management Specialist with proven expertise in scheduling optimization and strategic thinking. At Willis Towers Watson, led workforce optimization projects, enhancing call center performance and employee satisfaction. Skilled in Microsoft Excel and project management, adept at driving process improvements and maintaining high data integrity. Achieved significant reductions in turnover, demonstrating strong analytical and leadership capabilities.
Overview
4
4
years of professional experience
Work History
Workforce Management Specialist
Willis Towers Watson
04.2021 - Current
- Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Streamlined scheduling processes for improved employee satisfaction and reduced turnover.
- Managed complex projects related to workforce optimization, consistently meeting deadlines while maintaining high-quality results.
Collections Specialist
Iqor
01.2021 - 03.2021
- Experience working with Florida Department of Education as a Debt Collector.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Insurance Specialist
American Income Life
07.2020 - 01.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
Bachelor of Science - Database Management
St. Cloud State University
St. Cloud, MNHigh School Diploma -
Woodbury High School
Woodbury, MN05-2016
Skills
- Strategic Thinking
- Scheduling Optimization
- Workforce Planning
- Data Collection & Research
- Microsoft Excel
- Data Analysis
- Analyzing patterns
- Report Writing
- Workforce Management
- Compiling Data
- Workforce management tools
- Data Processing
- Document Preparation
- Data Integrity
- Data Security
- Medical Terminology
Timeline
Workforce Management Specialist
Willis Towers Watson
04.2021 - Current
Collections Specialist
Iqor
01.2021 - 03.2021
Insurance Specialist
American Income Life
07.2020 - 01.2021
Bachelor of Science - Database Management
St. Cloud State University
High School Diploma -
Woodbury High School
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