Saint Black
San Diego,CA
Summary
Results-driven retail and service professional with experience leading shifts, training staff, and improving customer satisfaction. Strong in customer relationship management, sales support, and inventory control. Focused on creating smooth store operations and consistent service.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Pacific Sales Kitchen & Home
Escondido, California
09.2024 - 08.2026
- Facilitated customer service support for kitchen and home sales teams to enhance customer satisfaction.
- Resolved customer concerns and order issues.
- Coordinated with vendors regarding product availability, pricing, and delivery schedules.
- Tracked inventory movement, product availability, and receiving tasks.
- Prepared operational performance reports and shared updates with the management team.
Beauty Advisor
Macy's
Carlsbad, California
09.2021 - 09.2024
- Delivered personalized consultations to enhance client experience across beauty categories.
- Demonstrated beauty products at Macy's counters using brand-approved techniques.
- Updated knowledge of beauty products to provide informed recommendations to clients.
- Organized and refreshed Macy's beauty displays to attract clients and promote sales.
- Supported Macy's sales floor with stock replenishment and product recovery.
Shift Leader
Starbucks
Fort Mohave, AZ
02.2020 - 09.2021
- Led partners through opening, closing, and daily store operations at Starbucks.
- Trained baristas on beverage standards, store procedures, and customer connection.
- Coordinated food, beverage, and inventory restocking to maintain smooth operations during peak hours.
- Supported partner scheduling, break coverage, and shift handoff communication.
- Maintained cleanliness standards across counters, equipment, and customer areas.
- Resolved customer complaints promptly to enhance customer satisfaction and loyalty.
- Positioned skilled staff in key areas throughout shift to optimize store productivity.
Flex Beauty Advisor
Macy's
Riverside, California
08.2018 - 07.2019
- Guided Macy's beauty customers in selecting skincare, makeup, and fragrance to enhance their shopping experience.
- Recommended prestige brands tailored to customer needs and preferences, driving customer satisfaction.
- Demonstrated product application following Macy's beauty counter standards.
- Supported product launches through brand education and counter setup, ensuring effective promotions and customer engagement.
- Processed sales transactions through Macy's register and point-of-sale systems.
- Maintained up-to-date knowledge of beauty products offered at Macy's.
Education
High School Diploma -
Living Faith Christian Academy
Riverside, CA05-2014
Skills
- Store operations
- Inventory management
- POS systems
- Customer relationship management
- Sales strategy
- Cash handling
- Customer service and leadership
Timeline
Operations Supervisor
Pacific Sales Kitchen & Home
09.2024 - 08.2026
Beauty Advisor
Macy's
09.2021 - 09.2024
Shift Leader
Starbucks
02.2020 - 09.2021
Flex Beauty Advisor
Macy's
08.2018 - 07.2019
High School Diploma -
Living Faith Christian Academy