Shawn Saint-Germain
Information Technology
Augusta,GA
Summary
Tech-savvy Solutions Developer versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Track record of on-time rollouts that met all project milestones and surpassed quality expectations.
Overview
12
12
years of professional experience
Work History
Desktop Support Analyst
Optum, UnitedHealth Group
remote, remote
2022.07 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Enhanced system performance by troubleshooting and resolving technical issues for end users.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided technical support to Optum employees and Healthcare workers
- Streamlined processes for increased efficiency by implementing software updates and patches.
- Averages 400+ closed tickets per month
Solutions Developer
Constant Companion LLC
Sarasota, FL
01.2021 - 01.2022
- Collaborated with project managers to Brainstorm, develop, and integrate equipment into customer facility based on customer needs in over 100+ sites.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Fostered relationships with vendors to promote positive working relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Headed project teams specializing in design and launch activities.
- Managed and maintained Smart Home environments at corporate headquarters and remote locations.
Lead Programmer
Constant Companion LLC
Bradenton, FL
04.2019 - 01.2021
- Documented production information via daily system logs and discussed non-conformance issues with management
- Inspected final products to assess compliance with quality standards and established tolerances
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Examined incoming materials and compared to documentation for accuracy and quality
- Unloaded incoming products worth up to $10,000 and moved boxes to staging areas, sorted items and transported to final storage locations
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Electronic Security/Network Technician
Securiteam
Tampa, FL
04.2016 - 03.2019
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments
- Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints
- Educated equipment operators on proper use of equipment
- Inspected systems, diagnosed problems and developed optimal solutions
- Led research, development and implementation of Home Alarm, CCTV and Access Control projects resulting in successful installation of over 50+ sites
- Worked at Moffitt Cancer Center, working with Network Engineers to maintain their camera system comprised of over 700+ cameras
Fire Controlman
United States Navy, USN
Norfolk, VA
03.2012 - 03.2015
- Highly skilled at reading and interpreting technical schematics, blueprints, etc
- Performed casualty analysis utilizing computer diagnostic testing to fault isolation and ensure system restoration
- Maintained, troubleshot, and operated two multi-million dollar advanced electronic weapons systems
- Worked alongside 9 team members to achieve completion of weekly maintenance, resulting in over 1000 checks
- Trained and qualified 150+ sailors in shipboard basic and advanced Firearm Handling.
Education
Associate of Science - Information Technology
Keiser University
Fort Lauderdale, FL05.2019
High School Diploma - General
Wiregrass Ranch High School
2011
Skills
- Agile/Scrum Methodology
- Performance Evaluation and Optimization
- Project Management
- Technical Writing
- Customer Service
- Training Method Development
- Program Monitoring and Tracking
- Attention to Detail
- Eagerness to Learn New Technologies
- Teamwork and Collaboration
- Time Management and Organization
- Software Testing and Validation
Timeline
Desktop Support Analyst
Optum, UnitedHealth Group
2022.07 - Current
Solutions Developer
Constant Companion LLC
01.2021 - 01.2022
Lead Programmer
Constant Companion LLC
04.2019 - 01.2021
Electronic Security/Network Technician
Securiteam
04.2016 - 03.2019
Fire Controlman
United States Navy, USN
03.2012 - 03.2015
Associate of Science - Information Technology
Keiser University
High School Diploma - General
Wiregrass Ranch High School
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