Saira Aguilar
Coatesville,PA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
6
6
years of professional experience
Work History
Server
Coffee Cup Restaurant
Downingtown, PA
03.2025 - Current
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
FOH Team Member
Bella Rosa Italian Eatery
Coatesville, PA
06.2019 - 11.2023
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Greeted customers with friendly and professional demeanor.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Promoted special offers or discounts on menu items when appropriate.
Dining Room Server
Freedom Village Continuing Care Retirement Living
Coatesville, PA
12.2019 - 01.2021
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Assisted with setting up dining room for special events.
- Took orders from customers and entered them into the point of sale system.
- Delivered food items to tables in a timely manner.
- Bussed tables as needed throughout shifts.
- Carried trays of food from kitchen to tables in a timely manner.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
Education
Bachelor of Science - Early Childhood Care And Education
West Chester University of Pennsylvania
West Chester, PA05-2027
High School Diploma -
Coatesville Senior High School
Coatesville, PA06-2023
Skills
- Child development
- Classroom management
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Reliability
- Positive and professional
- POS system operation
- Exceptional customer service
- Server training
- Dining customer service
- Shift management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server
Coffee Cup Restaurant
03.2025 - Current
Dining Room Server
Freedom Village Continuing Care Retirement Living
12.2019 - 01.2021
FOH Team Member
Bella Rosa Italian Eatery
06.2019 - 11.2023
Bachelor of Science - Early Childhood Care And Education
West Chester University of Pennsylvania
High School Diploma -
Coatesville Senior High School
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