Saira Orozco
Costa Mesa,CA
Summary
At Burrissimo, excelled in a fast-paced environment, demonstrating exceptional customer service and a strong work ethic. Skillfully managed high-volume dining with a focus on cleanliness and hospitality service expertise, significantly enhancing guest satisfaction. Proven ability in cash handling and training new hires, showcasing both hard and soft skills without compromising service quality. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Server, Hostess, Customer Service
Burrissimo
09.2013 - 11.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Newport Harbor High School
Newport Beach, CA06.2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- High-volume dining
- Guest Seating
- Table Setting
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server, Hostess, Customer Service
Burrissimo
09.2013 - 11.2016
High School Diploma -
Newport Harbor High School