Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Timeline
Generic
SAI RAM DURGASI

SAI RAM DURGASI

VIJAYAWADA

Summary

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention. Results-driven professional in sales leadership, known for high productivity and efficient task completion. Excel in team management, sales strategy development, and performance analysis. Possess strong communication, problem-solving, and decision-making skills that facilitate exceeding sales targets while fostering a collaborative team environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Leader, Sales Operations

Metro Cash & carry India
05.2022 - Current
  • Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
  • Actively participated in cross-functional meetings to discuss current projects.
  • Ensured compliance with company policies related to safety, security, and privacy regulations.
  • Provided daily direction and guidance to team members in Sales Operations.
  • Conducted regular performance reviews with team members to assess strengths and weaknesses.
  • Created detailed reports outlining key metrics such as sales volume, conversion rates.
  • Resolved customer complaints quickly and efficiently.
  • Collaborated with other departments to ensure smooth workflow processes across the organization.
  • Coached team members on best practices for achieving success in their roles.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Recruited and trained new employees to meet job requirements.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.

Store Manager

More retail
02.2020 - 04.2022
  • Organized promotional events to increase product awareness.
  • Ensured compliance with safety regulations and company policies.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained accurate records of employee performance reviews.
  • Updated POS system with new products and promotional offers.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed strategies to maximize sales and profitability.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented successful business strategies to increase revenue and target new markets.

Assistant Store Manager

Reliance retail
08.2018 - 02.2020
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Head Cashier

Spencer retail
08.2013 - 07.2018
  • Organized daily tasks for team members and provided feedback on their performance.
  • Monitored team members to ensure they followed safety protocols and procedures.
  • Collaborated with other departments such as marketing and sales, in order to increase cross-team collaboration.
  • Developed creative solutions for reducing costs associated with managing the cashier staff.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Reconciled credit card payments with the bank statements on a monthly basis.

Education

Bachelor of Science - Bsc Computers

Andhra University

Skills

  • Mentoring
  • Complaint resolution
  • Employee evaluation
  • Analytical thinking
  • Leading team meetings
  • Work planning
  • SOP adherence
  • Shift scheduling
  • Onboarding and orientation
  • Team Check-ins
  • Pipeline management
  • Staff development
  • Team motivation
  • Coaching and mentoring
  • Target setting

Certification

  • Certified as Food safety assistant team lead
  • Store Fssc member

LANGUAGES

Telugu: First Language
English: Advanced (C1)
Hindi: Upper Intermediate (B2)

Accomplishments

  • From associate level to promote as head cashier is my first achievement in my carrier beginning
  • Torch bearer for problem solving

Timeline

Team Leader, Sales Operations

Metro Cash & carry India
05.2022 - Current

Store Manager

More retail
02.2020 - 04.2022

Assistant Store Manager

Reliance retail
08.2018 - 02.2020

Head Cashier

Spencer retail
08.2013 - 07.2018

Bachelor of Science - Bsc Computers

Andhra University

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