Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Sai Reeshma Kilaru

Plano

Summary

Business Analyst with over 3 years of experience in healthcare and financial services, focusing on business process optimization and system enhancements. Expertise in requirement gathering, stakeholder engagement, and documentation (BRD, FRD, SRS) utilizing Agile, SDLC, and Waterfall methodologies. Proficient in SQL, Python, Tableau, and Power BI for data analysis and visualization, with a strong background in BPMN, UML, wireframing, and prototyping. Experienced in UAT, end-user training, and cross-functional collaboration to ensure successful project outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst

Bank of America
TX
08.2023 - Current
  • Collaborated with sales, marketing, and IT teams to document CRM requirements, ensuring data consistency across platforms.
  • Facilitated over 20 JAD sessions with stakeholders to define workflows and track feedback using Trello.
  • Managed project timelines and resource planning with MS Project, achieving 44% alignment with business priorities.
  • Designed process flows and data models using Smart Draw and IBM Rational Rose, enhancing visual clarity by 40% for development teams.
  • Utilized SQL and Python for customer data retrieval and analysis, reducing manual effort and improving reporting accuracy.
  • Developed Test Plans and executed test cases for CRM modules, validating key features against requirements.
  • Monitored KPIs such as lead response time and opportunity closure rates using Tableau dashboards to enhance decision-making by 20%.
  • Authored User Guides and training materials, facilitating effective onboarding for over 100 users.

Business Analyst

Wipro
India
01.2020 - 06.2022
  • Collaborated with cross-functional teams via Microsoft Teams and Confluence for Global eCommerce Sales Reporting Optimization project, documenting and validating business requirements, enhancing scalable sales reporting across five regions and achieving 20% improvement in reporting accuracy.
  • Performed advanced data analysis using Python (Pandas, NumPy), SQL (MySQL, PostgreSQL), and Excel (Power Query, PivotTables) to identify sales trends, contributing to 12% increase in sales conversion rates and 15% reduction in revenue leakage.
  • Developed process documentation with business process maps and data flow diagrams in Visio and Lucid chart (BPMN, UML), streamlining order-to-cash workflows and resulting in 35% decrease in reporting turnaround time.
  • Facilitated over 25 JAD sessions and stakeholder workshops using Zoom to define business KPIs and reporting dimensions, yielding 40% reduction in reporting errors and improved data governance.
  • Authored Software Requirements Specifications (SRS) in Confluence to align BI and data engineering teams on functional requirements, reducing scope creep and rework by 30%.
  • Conducted cost-benefit analyses for proposed data enhancement features, supporting prioritization that led to 25% improvement in feature delivery efficiency and increased ROI on analytics investments.
  • Led risk identification sessions using Miro to evaluate data integrity, implementing controls that decreased exception handling effort by 40%.
  • Managed User Acceptance Testing (UAT) using TestRail; coordinated user training via SharePoint materials, achieving 95% adoption rate across sales and operations teams.

Education

Master of Science - Data Engineering

University of North Texas
Denton, TX, USA

Bachelor of Technology - Urban & Regional Planning

Jawaharlal Nehru Architecture& Fine Arts University
Hyderabad, India

Skills

  • Data analysis: Excel, SQL, Python
  • Methodologies: Agile, SDLC, Waterfall, Kanban, Lean Six Sigma
  • Documentation: BRD, FRD, SRS, BPMN, user stories, use cases
  • Project management tools: Jira, Confluence, Trello, MS Project
  • Visualization tools: Tableau, Power BI, QlikView
  • UML and prototyping tools: MS Visio, SmartDraw, Balsamiq
  • Business analysis: Cost/benefit analysis, impact analysis
  • ERP and CRM: SAP, MS Dynamics Nav, Salesforce
  • Technical skills: KPI development, UAT testing
  • Soft skills: Stakeholder engagement, problem-solving
  • Operating systems: Windows, Linux

Certification

SQL – Certification (Advanced ) – HackerRank

Websites

Timeline

Business Analyst

Bank of America
08.2023 - Current

Business Analyst

Wipro
01.2020 - 06.2022

Master of Science - Data Engineering

University of North Texas

Bachelor of Technology - Urban & Regional Planning

Jawaharlal Nehru Architecture& Fine Arts University

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