SAIRIN MANISA
Brooklyn,USA
Summary
Versatile and results-driven professional with a robust background in healthcare and customer service, notably at JFK Airport. Excelled in clinical patient support and establishing connections, enhancing client satisfaction and operational efficiency. Demonstrated expertise in phlebotomy and exceptional management skills, achieving significant improvements in team performance and patient care.
Overview
7
7
years of professional experience
Work History
Airline Agent
JFK Airport
New York, USA
05.2021 - Current
- Daily, meet with 10+ clients to determine travel needs, budgets and preferences
- Sell and coordinate transportation, accommodations, insurance, tours and activities
- Advise clients regarding destinations, cultures, customs, weather, and activities
- Collect payments, book travel arrangements, and pay applicable fees
- Handle travel issues, conflicts, complaints, cancellations and refunds
- Build and maintain relationships with travel and tour vendors
- Attend travel seminars and conferences
Voluntary Service
Catholic Charities
Brooklyn, USA
06.2024 - 08.2024
- Organized community outreach events, boosting engagement and support for local families
- Implemented solutions to complex challenges, improving project outcomes
- Collaborated with diverse teams to strengthen local support networks
- Developed approaches to increase client satisfaction and project success
Store Manager
Dunkin Donuts
Brooklyn, USA
04.2019 - 08.2024
- Manage franchised prepared food establishment, maintaining a safe and friendly working environment
- Supervise, motivate, evaluate, and coach employees, and facilitate effective training programs
- Calculate time cards, process employee payroll, and manage a revenue of over $1,300 per day
- Respond to and effectively resolve customer complaints in a timely manner to ensure satisfaction
- Assign tasks to associates to fit skill levels and maximize team performance for crews of 10+ employees
- Evaluate store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements
- Direct cooking, wrapping, and packing of food, collected monies from in-house and takeout customers using store’s point-of-sale (POS) system, and assembled food orders for wholesale customers
Certified Nursing Assistant (CNA)
Family Wellness Program dba DADA Home Health Care
Jackson Heights, USA
04.2019 - 07.2024
- Enhance patient comfort by changing linens, rearranging pillows and providing cushions to relieve pressure on the legs and tailbone
- Dress wounds according to best practices for improving circulation and decreasing the risk of infection
- Measure and record temperature, blood pressure, pulse and oxygen saturation level
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Reported immediately any observed/known deficiencies in habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues, to management
Personal Care Assistant
Personal Care Assistant
Jackson Heights, USA
01.2019 - 05.2024
- Assist with Toileting
- Skin care to maintain the health of the skin
- Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning
- Respiratory assistance
- Transfers and ambulation
- Bathing, grooming and hair washing necessary for personal hygiene
- Turning and position of the client(s)
- Assistance with medication per parent direction
- Application and maintenance of prosthetics and orthotics
- Dressing or undressing of the client(s)
- Assistance with eating, meal preparation and grocery shopping
- Accompanying to medical appointments
- Assisting, monitoring or prompting the client to complete the above items
- Redirection, monitoring and observation that are integral part of a personal care plan in the above items
Registered Behavior Technician (RBT)
Vibrant ABA
Brooklyn, USA
06.2022 - 01.2024
- Implementing Behavior Intervention Plans (BIPs): Describe how you have effectively implemented BIPs under the supervision of a Board Certified Behavior Analyst (BCBA)
- This involves working directly with clients, collecting data, and adjusting strategies as needed
- Data Collection and Analysis: Highlight your ability to assess and document client progress using data collection methods
- Mention your proficiency in analyzing test scores, parent reports, and your own assessments
- Collaboration: Emphasize your teamwork skills by discussing how you collaborate with a multidisciplinary team to develop and implement individualized treatment plans
- Client Communication: Explain your experience in working with clients and their families
- Effective communication is crucial for understanding client needs and providing quality care
- Problem-Solving and Adaptability: Showcase your ability to prepare for setbacks in therapy and reduce potential stressors for patients
- As an RBT, you must be adaptable and find creative solutions to challenges
Medical Assistant
Urgent Care
Brooklyn, USA
02.2023 - 03.2023
- Taking medical histories
- Explaining treatment procedures to patients
- Preparing patients for examinations
- Assisting the physician during examinations
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
Cashier
Pharmacy
Brooklyn, USA
07.2017 - 08.2018
- Supports pharmacological services by stocking, assembling, and distributing medications
- Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, referring inquiries to the pharmacist
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level
- Anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
- Maintains records by recording and filing physicians' orders and prescriptions
Education
Bachelor of science - Health Education
York college
New york, NY01.2024
Personal Care Assistant -
One Stop Academy, Inc
01.2024
Certified Pharmacy Technician -
stepful
01.2024
Certified Clinical Medical Assistant (CCMA) -
National Healthcareer Association (NHA)
01.2023
Associate of Science - Health Education
Borough of Manhattan Community College
01.2021
Certified Nursing Assistant (CNA) - High school
Academy of Innovative Technology
Brooklyn, NY01.2020
Skills
- Phlebotomy
- EKG
- Vital Signs Monitoring
- Medication Coordination
- Clinical Patient Support
- Clinical Assistance
- Infection Prevention
- Management Skills
- Communication
- Client Support
- Establishing Connections
- Analytical Problem-Solving
- Effective Time Management
Languages
- English
- Hindi
- Bengali
- Spanish
Educationcertifications
- Certified Nursing Assistant (CNA), Academy of Innovative Technology, Brooklyn, NY, 2020
- Associate of Science in Health Education, Borough of Manhattan Community College, 2021
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), 2023
- Bachelor of Science in Health Education, York College, New York, NY, 2024
- Personal Care Assistant, One Stop Academy, Inc, 2024
- Certified Pharmacy Technician, Stepful, 2024
- CPR certified
- Food handler certified
Corecompetencies
Phlebotomy, EKG, Vital Signs Monitoring, Medication Management, Patient Care, Clinical Assistance, Infection Control, Patient Care, Management Skills, Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills
Timeline
Voluntary Service
Catholic Charities
06.2024 - 08.2024
Medical Assistant
Urgent Care
02.2023 - 03.2023
Registered Behavior Technician (RBT)
Vibrant ABA
06.2022 - 01.2024
Airline Agent
JFK Airport
05.2021 - Current
Store Manager
Dunkin Donuts
04.2019 - 08.2024
Certified Nursing Assistant (CNA)
Family Wellness Program dba DADA Home Health Care
04.2019 - 07.2024
Personal Care Assistant
Personal Care Assistant
01.2019 - 05.2024
Cashier
Pharmacy
07.2017 - 08.2018
Bachelor of science - Health Education
York college
Personal Care Assistant -
One Stop Academy, Inc
Certified Pharmacy Technician -
stepful
Certified Clinical Medical Assistant (CCMA) -
National Healthcareer Association (NHA)
Associate of Science - Health Education
Borough of Manhattan Community College
Certified Nursing Assistant (CNA) - High school
Academy of Innovative Technology
Similar Profiles
Johnny RamirezJohnny Ramirez
Dispatcher at JFK AirportDispatcher at JFK Airport
Manmeet MultaniManmeet Multani
Customer/Passenger Service/Ticketing at JFK AirportCustomer/Passenger Service/Ticketing at JFK Airport
NABIL A SIDDIQUENABIL A SIDDIQUE
Security at JFK AirportSecurity at JFK Airport
Shravan ShahShravan Shah
Product Manager at Dramatists Play Services D.b.a. Broadway LicensingProduct Manager at Dramatists Play Services D.b.a. Broadway Licensing
ROMANA AKTERROMANA AKTER
Summer Research Analyst Intern (Remote) at O'Donnell Learn + ISGSummer Research Analyst Intern (Remote) at O'Donnell Learn + ISG