Saisavaii Onosai-Thompson
Riverdale,UT
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Juvenile Tech II
State of Utah
2019.11 - Current
- Work closely with youth ordered into care and custody of JJYS
- Monitor visitors and residents within facility
- Assist Control Supervisor by making perimeter checks and monitored whole facility, make rapports daily.
- Resolve potentially dangerous situations to ensure safety of staff, clients, and or public by applying appropriate intervention techniques to people, facilities and property
- Certified New Employee Training to introduced principles and practices used in our work with youth and families
- Certified and participated in verbal and physical de-escalation training to provide skills that helped with youth with challenging behaviors
- Provide continuum of intervention, supervision, and rehabilitation programs to youth offenders while assuring public safety
- Communicate information and ideas clearly and concisely in writing (read and understand information presented in writing)
- Trained new staff members on conducting events, following safety procedures and intakes in Detention and Archway Units.
Client Care Specialist
Teleperformance (COX AUTOMOTIVE)
2019.07 - 2019.09
- Rapport on dealerships/clients calls
- Print out gate passes & release vehicles
- Resolve issues with dealerships accounts
- Verify each vin-numbers of all releasing vehicle on auction locations
Production Worker
Fresenius Medical Care
2019.02 - 2019.07
- Pack Saline Packages
- Scan correct labels and date(check for any fields needs to be corrected)
- Print labels on each pouches
- Fill pouches with saline water
PACKAGE HANDLER
FEDEX GROUND
2018.12 - 2019.02
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
CALL RECEIVER
AAA Emergency Roadside Assistance
2017.01 - 2018.09
- CALL RECEIVER, AAA EMERGENCY ROADSIDE ASSISTANCE
- Inbound Calls, used Symbee system
- Clear and proficient verbal and written communication even under pressure
- Advanced computer; Mapping
- Call Receiver's provide courteous and professional assistance in response to members requests for Roadside Assistance in high volume call center
- Properly answer and enter information into system for each incoming telephone call
- On every call deliver extraordinary customer service to Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources
- Accurately enter all information provided by Members to ensure proper service is rendered
- Set proper expectations with Members to ensure their complete understanding of services will be given
- Demonstrate empathy when dealing with Members in high stress situations
- Ensure Members are fully aware of products available to them to enhance Member's experience for each and every Member's individual situation (upgrading coverage, etc.)
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing caller inquiries.
INBOUND CALL AGENT
TELEPERFORMANCE: Direct TV & Verizon Wireless
2016.10 - 2017.01
- YOUR EMPLOYMENT SOLUTION (YES) FOCUS
- Customer Service
- Take care of customers billings
- Sales; DIRECT TV, VERIZON WIRELESS
TEACHER (HIGH & ELEMENTARY LEVEL)
DEPARTMENT OF EDUCATION
2007.01 - 2015.02
- DEPARTMENT OF EDUCATION
- Teach High School and Elementary Grade Students with multiple disabilities
- Call conference with Parents
- Entering Individual students data electronically
- Planning daily & weekly
- Record each students daily academics
- Teach with different strategies that can help each students achieve academically
- Collect Insurance information on each individual students
- Entering medical data on each individual students
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
Education
Associate of Arts - Liberal Arts And General Studies
AMERICAN SAMOA COMMUNITY COLLEGE
Pago Pago, American Samoa12.2006
High School Diploma -
FAGAITUA HIGH SCHOOL
Pago Pago, American Samoa06.2003
Skills
- Bilingual (Fluent in Samoan & English)
- Event Planning
- Program facilitation
- Friendly, Positive Attitude
- Customer and Service-Oriented
- Computer Proficiency
- Collaboration and Teamwork
- Group Discussions
- Emergency Response
- Task Prioritization
- Effective Communication
- Staff Training
- Problem-solving aptitude
- Attention to Detail
- Interpersonal Communication
- Self Motivation
- Teamwork and Collaboration
- Time Management
- Decision-Making
- Active Listening
- De-Escalation Techniques
- Reliability
- Inventory Management
- Safety Training
- Relationship Building
Read, Walk at Parks, Families activities
I love to read any books, love to enjoy outdoors especially walks at the parks and love to be involved in any of my family fun activities.
Languages
Samoan
Full Professional
Timeline
Juvenile Tech II
State of Utah
2019.11 - Current
Client Care Specialist
Teleperformance (COX AUTOMOTIVE)
2019.07 - 2019.09
Production Worker
Fresenius Medical Care
2019.02 - 2019.07
PACKAGE HANDLER
FEDEX GROUND
2018.12 - 2019.02
CALL RECEIVER
AAA Emergency Roadside Assistance
2017.01 - 2018.09
INBOUND CALL AGENT
TELEPERFORMANCE: Direct TV & Verizon Wireless
2016.10 - 2017.01
TEACHER (HIGH & ELEMENTARY LEVEL)
DEPARTMENT OF EDUCATION
2007.01 - 2015.02
Associate of Arts - Liberal Arts And General Studies
AMERICAN SAMOA COMMUNITY COLLEGE
High School Diploma -
FAGAITUA HIGH SCHOOL
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