Sai Sharanya Thandra
Summary
Dynamic Site Operations Engineer with a proven track record at Footlocker Inc., excelling in incident management and cross-functional team leadership. Spearheaded automated system implementations, enhancing operational workflows and driving continuous improvement. Adept at data-driven decision making, I consistently deliver impactful solutions that optimize performance and elevate customer satisfaction.
Overview
10
10
years of professional experience
Work History
Site operations engineer
Footlocker inc
08.2021 - 04.2026
- Implemented automated systems for site maintenance on product core and customer core, enhancing reporting through internal tool Mission Control.
- Led cross-functional teams to optimize operational workflows, resulting in improved process efficiency.
- Manhattan WMOS 2017 SME - configured, troubleshoot and optimized and support WMOS modules.
- Worked with p1/p2 incidents and drove major incident calls.
- Delivered PL SQL scripts for the product core enhancements.
- Worked with splunk, new relic logging and monitoring the website.
- Built New Relic Dashboards for the mobile application traffic, orders, errors and analytics.
- Development of features in mission control for production usage for the employee at footlocker.
- Responsible for the shoe Launches and managing high traffic during the Launches through queue it monitoring.
- Provided extensive monitoring for the launch reservation - with indepth analysis every week
- Managed on call responsibilities and post deployment health checks.
- Managed queue for ServiceNow incidents.
- Debugged New relic logs and tracked the issues, provided business solutions.
- Thorough knowledge in maintaining the prod box servers.
- Analyzed performance metrics to identify improvement areas, driving continuous enhancements in operations.
- Documented knowledge repository on the multiple key concepts of the retailing and SME for the product core.
Site reliability engineer
Graviton solutions, Frontier communications
Allen
01.2020 - 07.2021
- Monitored incidents in Java/J2EE using ServiceNow to ensure timely resolution.
- Contributed to major incident management to minimize service disruptions.
- Debugged the java code and worked with implementing the splunk logs.
- Triaged the logs using splunk.
- Facilitated communication with offshore teams to enhance the design of existing java/j2ee code.
- Wrote unix scripts to implement the monthly vertix files.
- Conducted data checks for customers experiencing issues with telephone and wireless services to facilitate prompt troubleshooting.
- Experienced leading customer care incidents and working with cross-functional teams for the same.
UI Developer
Sagarsoft inc, Point72 Asset Management L.P
Stamford
05.2019 - 12.2019
- Created Angular 8 components for user authentication, profile setup, and queue management, improving user experience across various profiles.
- Implemented services, routing, data binding, angular forms using Angular 8; Consumed REST API and integrated with the JAVA end points.
- Developed UI for compliance management application, established workflow for UI components, and documented UI architecture to enhance project clarity.
- Worked with the UX team to meet the specifications that are implemented through the design tools.
- Participated in the agile process for sprint, retrospective planning and project reviews.
- Debugged and resolved issues related to cross-browser compatibility, Design and Functional QA.
- Worked as an offshore and onshore coordinator, performed peer code reviews.
UI developer
Marlabs inc, Chicos FAS inc
11.2015 - 05.2019
- Developed UI for new checkout experience on Chico's website, enhancing user experience; improved Soma website responsiveness.
- Developed UI for new Checkout experience on Chico's website; Worked on enhancing Soma website to Responsive website.
- Created landing, home, product grid, collection, and customer care pages using HTML/CSS and Bootstrap, optimizing design for user engagement on Chico's website.
- Ensured the ADA 508 Compliance for four different websites; tracked and fixed immediate relating issues using wave, Jaws and screen readers.
- Performed code reviews using JIRA crucible fish eye, unit testing and test cases validation., Used SVN as repository for code management.
- Worked on Site-web content administration with Oracle ATG BCC.
- Ensured ADA 508 compliance for four websites; identified and resolved accessibility issues using wave, Jaws, and screen readers.
- Gained accolades for delivering an exceptional customer experience with the UI.
UI developer
Marlabs inc, Rand mcnally
11.2018 - 04.2019
- Implemented UI for DriverConnect Dashboard Portal.
- Added all the modules into a single page rendering using AngularJS Routing; Developed global promo slot and footer enhancements using HTML, CSS3.
- Implemented UI features such as grids, panels, combination boxes using JavaScript; Search boxes in the support module with angular grids using custom pipes.
- Integrated Dock software to Windows CE devices on Rand Server.
- Implemented Unit testing for DriverConnect app using JUnit., SQL queries to extract date from DriverConnect database.
- Used confluence for tracking the release notes, issues tracking using JIRA.
- Managed task within agile framework, participated in spring planning meetings.
- Collaborated with product and engineering team members to define and develop new product concepts.
Education
Master of Science -
Villanova University
Villanova, PA08-2015
Skills
- Incident management
- Automated system implementation
- Cross-functional team leadership
- Customer relationship management
- Data-driven decision making
- Agile methodology participation
- Problem resolution
- Attention to detail
- Documentation practices
- Continuous improvement mindset
- Order fulfillment
- Root-cause analysis
- Production coordination
- Process flows
- KPI tracking
- Operational analysis
Timeline
Site operations engineer
Footlocker inc
08.2021 - 04.2026
Site reliability engineer
Graviton solutions, Frontier communications
01.2020 - 07.2021
UI Developer
Sagarsoft inc, Point72 Asset Management L.P
05.2019 - 12.2019
UI developer
Marlabs inc, Rand mcnally
11.2018 - 04.2019
UI developer
Marlabs inc, Chicos FAS inc
11.2015 - 05.2019
Master of Science -
Villanova University