Sai Srikanth Uppalapati
Technical Account Manager
Cary,NC
Summary
Versatile Technical Account Manager(DevOps) with 7 years of experience. Seeking to leverage continuous deployments and automation to increase the quality. Primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. Technical Account Manager with more than 5 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Technical Account Manager
Amazon Web Services
Raleigh, NC
06.2023 - Current
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Provides consultative architectural and operational guidance delivered in context of applications and use-cases to help you achieve greatest value from AWS.
- Understand operational parameters and troubleshooting for combination of following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers with bias for action, proactively find opportunities for customers to gain additional value from AWS
- Build trusting relationships with customers, understanding their business needs and technical challenges and Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
TAM(Technical Account Manager)
Amazon Web Services India Pvt LTD
Hyderabad , Telangana
01.2021 - 05.2022
- Understand operational parameters and troubleshooting for combination of following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers with bias for action, proactively find opportunities for customers to gain additional value from AWS
- Build trusting relationships with customers, understanding their business needs and technical challenges and Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
AWS Cloud Engineer
AWS, Amazon Web Services
Herndon, VA
01.2020 - 12.2020
- Design AWS Cloud Formation templates to create custom sized VPC , subnets , NAT to ensure successful deployment of Web applications and database templates
- Experience in several AWS Services including EC2, VPC, IAM, S3, RDS, ELB, Route 53, CloudWatch, Cloud Formation Templates, CloudFront, CloudTrail and administering them using AWS Console and AWS Command-line Interface
- Initiating alarms in CloudWatch service for monitoring the server's performance, CPU Utilization , disk usage etc. to take recommended actions for better performance.
- Included security groups , network ACLs , Internet Gateways , and Elastic IP's to ensure a safe area for organization in AWS public cloud.
- Deployed application which is containerized using Docker onto a Kubernetes cluster which is managed by Amazon Elastic Container Service for Kubernetes (EKS).
- Troubleshooting , debugging customer issues by checking CNI , EKS Daemons(AWS-node, LIPMD)
- Created automated pipelines in AWS CodePipeline to deploy Docker containers in AWS ECS using services like CloudFormation , CodeBuild , CodeDeploy , S3
DevOps Engineer
Cisco
Morrisville, NC
12.2018 - 01.2020
- Provided SLA of 98.3% service on Devops tools like Jenkins (cloud bees), Jfrog Artifactory, GIT LFS,SonarQube deployed globally as containers.
- Supporting customers/clients to build their code and push their code to repository, troubleshooting the failure builds using console logs and tokens.
- Exposure working is a 24/7 operations support environment based on on call rotations.
- Great experience in configuring and troubleshooting docker volumes , docker network.
- Good Admin skills in understanding and installing Kubernetes cluster locally and on production servers.
- Installed pipeline for creating customized dashboards on production servers using filebeat, apache kafka , logstash, influx db , grafana.
- Monitoring services and driving incident management with the application teams and vendors using Nagios, Grafana, Check_Mk.
- Configured puppet and ansible on production servers, used puppet and ansible as configuration management too. Automated the process of provisioning infrastructure in cloud using Terraform and puppet
Devops Engineer
IBM
Durham, NC
01.2018 - 11.2018
- One among the team involved in developing Armada Cloud (IBM cloud). Hybrid cloud development.
- Using orchestration api of softlayer , created terraform scripts to onboard automatic provision of infrastructure.
- Troubleshooting and debugging DevOps Applications deployed on AWS Elastic Bean Stack and Kubernetes infrastructure.
- Configured webhooks and hooks in scm tools like bitbucket and github for build triggers on pr creation.
- Cloudbees jenkins is used as CI/CD tool, configured maven project , multi branch pipeline project ,free style project.
- Created customized quality gates and profiles to run analysis on sonarqube server.
- Experience with an in-depth level of understanding in the strategy and practical implementation of AWS Cloud-Specific technologies including EC2, EBS, S3, IAM, RDS, SES, ELB, EMR, ECS, Cloud Front, Cloud Formation, Elastic Cache, Cloud Watch.
- NEW RELIC and NAGIOS Monitoring tools are used to monitor Production Servers.
Cloud Operations Engineer
Beyond Info Solutions
Cary, NC
01.2017 - 01.2018
- Experience at DevOps Engineering in automating, building, deploying, and releasing of code from one environment to another environment
- Created AWS computing instance Services like EC2 and Amazon Elastic Load Balancing in AWS Cloud and managed AWS Storage services like S3, EBS and Amazon Cloud Front.
- Implemented autoscaling for front end application clusters in AWS Cloud.
- Defined and Implemented Configuration Management and Release Management Processes, Policies and Procedures.
Education
Master of Science - Computer Science
Southern Arkansas University
Magnolia, AR 01.2016 - 05.2017
Skills
Agile
Virtualization technologies
Web-based software engineeri
Testing and maintenance
Effective communication
Developer collaboration
Jenkins
AWS Code Suite
AWS
Elastic Beanstlak
Elastic container services
CloudFormation
CI/CD
Elastic kubernetes service
Github
Sonarqube
Selenium
Docker
Jfrog/ECR
Kubernetes
Terraform
AWS virtualization and networking
Troubleshooting
Python
Rancher kubernetes engine
Helm
Elastic stack
Administration
Confluence, Jira
Certification
Certified Kubernetes Applicati
Timeline
Technical Account Manager
Amazon Web Services
06.2023 - Current
AWS DevOps Professional Certificate
09-2021
TAM(Technical Account Manager)
Amazon Web Services India Pvt LTD
01.2021 - 05.2022
Certified Kubernetes Applicati
05-2020
AWS Cloud Engineer
AWS, Amazon Web Services
01.2020 - 12.2020
DevOps Engineer
Cisco
12.2018 - 01.2020
Aws certified solution Architect
09-2018
Devops Engineer
IBM
01.2018 - 11.2018
Cloud Operations Engineer
Beyond Info Solutions
01.2017 - 01.2018
Master of Science - Computer Science
Southern Arkansas University
01.2016 - 05.2017