Sai Srinivasu Mallela

Project Description:

Working along with service cloud product team in resolving highly complex and critical issues

Major Accomplishments:

• Manage complex problems requiring debugging of software. Thoroughly investigate clients’ problems and provide clear and accurate resolution path. Recreate and replicate issues to help drive product change, fixes, and enhancements to portfolio of products.
• Involve in building code and identifying issues in code and working along with product teams and bring it to resolution
• Worked on implementing various Aura/LWC Components, Apex Triggers and involved in few API integrations using REST/Bulk API
• Partner with development team to drive product innovation based on research and investigation.
• Develop and maintain technical expertise in assigned areas of product functionality. Oversee and manage resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues.
• Create knowledge base materials dedicated to operational efficiency enabling team growth. Share best practices with team members to enhance quality and efficiency of product success.
• Orchestrate with internal teams efforts and ensure single point of contact for all post-sales support activities.
• Read, develop, and debug software with Java, Visualforce, Apex, and other related languages.

Project Description :

Client Name : JM Family Enterprises Inc.

To give Customer Service Representatives (CSRs) a 360 degree view of each customer and where that customer is in the support process and to provide a secure channel of written electronic communication between the customers and Customer Service Representatives ("CSRs"), who will increasingly be using the Salesforce Service cloud and also to provide call center CSRs with insight to a consumer's experience with customer support and provide an Interaction log to let the CSRs write notes on an incoming call. To record the payments made by the customer and post the monetary transactions to the client systems.

Major Accomplishments:

• Architected, designed and developed Salesforce integration Services between Salesforce and Internal/external applications using Apex Web Services APIs.
• Served as key member of Service cloud implementation project team and was responsible for the overall technical design and build of the custom code.
• Designed dynamic routing pattern using custom metadata/ Schema template records for Inbound/Outbound Integrations.
• Implemented Service console app to provide 360 degree view of each customer.
• Developed lightning aura/lwc components which are used for case creation process.
• Provide Salesforce best practices to implement robust and scalable solutions.
• Provide strong technical and functional expertise to gather end to end business requirements and translates them to Salesforce technical functionalities.

Project Description :

Client Name : Vivial Inc

Vivial Inc is the fifth-largest Yellow Pages Company in the United States.It serves more than 200,000 advertisers in over 700 print directory titles in 41 states. Current products include print display ads and digital advertising services. Vivial Inc uses Salesforce.com as the front-end for its sales team to streamline current production processes to eliminate re keying of data and improve operational efficiencies.

Major Accomplishments:

• Interacted with Business users for requirements gathering, analysis and development. Visited US on B1 visa gathering requirements for future releases.
• Designed, developed and deployed Apex Classes, Visualforce pages, Lightning Components , Apex Triggers, Apex Batches, workflow rules, validation rules and Email templates for various functional needs in application.
• Developed Custom REST Webservices API in salesforce which are consumed by the external applications and managed all integrations with client internal and external systems.
• Planning and organizing functional prototypes and solution demos and presenting project task deliverables to customer project manager.
• Demonstrated expertise in deploying code and configuration changes between different environments using Force.com IDE, Change sets, and the Another Neat Tool ("ANT") tool.
• Used Subversion ("SVN") tool for source code control.

Project Description :

Client Name : CitiBank

Citi requires replacement of the the Siebel CRM system, with salesforce.com to Increase Relationship Managers productivity by providing cross-selling opportunities and to Increase the visibility and accountability between sales and implementation and Reduce infrastructure costs by replacing on premise Siebel architecture with salesforce.com services.

Major Accomplishments :

• Designed, developed and deployed Visualforce pages, Apex Classes, Controller Classes, Apex Triggers, workflow rules, validation rules for various functional needs in application.
• Build security model for the organization using Security, Roles, Field accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
• Built applications using Eclipse Integrated Development Environment ("IDE").
• Created documents for Unit Test cases, installation procedure and development hand off.
• Used sandbox for testing to ensure minimum code coverage for application to be migrated to production.
• Provided training to internal business users to use application and develop their own custom reports.

Project Description :

Client Name : Misys

This project is hosted service offering for ability of maintaining last known geographic position of individual. It will allow individual to advise service of their current location. It will allow bank or other financial institution to request last known location of individual.

Major Accomplishments:
• Configuration and customization of CRM application by creating Visualforce pages, Apex Classes, Controller Classes, Apex Triggers, workflow rules, validation rules.
• Created various profiles and configured permissions based on organizational hierarchy requirements
• Developed various Custom Reports and deployed them for different business user levels.
• Supported data migration activities for migrating data