Provided client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA's
IT support to users
Hardware installation, movement and de-installation
Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc)
System and application changes testing, scripts preparation in MS Windows 7, 8 & 10
Performed regular system updates and upgrades to ensure security and compatibility with new applications
Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders
Supported Various Clients like Soviero Asset Management, Managed Funds Association and Tailwind Capital.
Front End Developer
Atto Communications Pvt Ltd
07.2021 - 07.2022
Gained extensive experience in web development using ReactJS, Bootstrap, NodeJS, and MongoDB
Spearheaded a project focused on Tree Protection and Lifecycle Management, where I independently managed various aspects including UI design, troubleshooting, and functionality of the web interface
Additionally, was involved in setting up the ChirpStack application and network server for independent operation
Utilized Java frameworks such as Spring and Hibernate for backend development, enhancing application performance and data management.