SAI TEJA ALAGHARI
Hyderabad,Telangana
Summary
Data-driven professional with 10+ years of overall experience across domains(E-Commerce, Digital Marketing & ISP) and 5+ years of Product experience in building and scaling up both (B2C & B2B) products. Proven ability to lead cross-functional teams in developing and launching successful products that meet customer needs and drive business growth
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Analyst
Accenture Solutions Pvt.Ltd
08.2018 - Current
- Worked directly with the client's B2C E-commerce product, operations, and analytics team to solve problems on the product, user experience, and features
- Implemented Agile methodologies to improve efficiency and collaboration
- Lead Agile ceremonies such as sprint planning, backlog refinement, and sprint reviews, ensuring that the team is aligned and focused on delivering value
- Planned Product Road-map for every FY to ensure tasks are efficiently planned out for the team (both development & design on a daily basis)
- Conducted 70+ user research & 20+ usability check interviews to identify & validate the problem statements as well as proposed solutions
- Collaborated with 30+ engineers, designers along with Senior Product, Tech, Design & Customer Support/Sales Stakeholders to ensure the user problems are efficiently solved
- Aided the Tech & Customer Support team (40+ tickets, apart from feature requests & 10+ interviews in the last 6 months) with their day to day issues requiring product intervention
- Documented 80+ PRDs, 400+ user stories & 80+ release notes to ensure smooth release of features
- Established and managed KPIs that measure the health of the business, product performance, and customer experience quality
- Coordinated with a cross-functional team in improving customer satisfaction, resulting in a 50% increase in positive feedback and a 20% reduction in complaints
- Identified the root cause of low NPS and implemented improvements.
Freelance Digital Marketer
02.2018 - 07.2018
- Expertise in SEO, SEM, SMM & designing user-friendly websites
- Skilled in creating wireframes, prototypes, and mockups
- Experience with UI/UX tools such as Figma, Sketch, Adobe XD and CMS tools like WordPress
- Developed and executed comprehensive digital marketing strategies by managing social media accounts and created engaging content.
Senior Technical Executive
Cognizant Technology Solutions
10.2015 - 02.2018
- Provided B2B technical support to publishers implementing Google Publisher Tags (GPT)
- Troubleshooted and resolved issues related to GPT ad tag implementation
- Worked closely with publishers to ensure successful implementation of GPT tags
- Conducted training sessions on GPT for publishers and internal teams
- Consistently exceeded customer satisfaction (CSAT) targets.
Technical Support Associate
Tech Mahindra Ltd
05.2014 - 09.2015
Education
B.Tech (Computer Science) -
Kommuri Pratap Reddy Institute of Technology (JNTUH)
Hyderabad, Telangana05.2012
Skills
- Agile
- SEM
- Product Growth
- User Experience
- Market Research
- GTM
- Product Management
- CRM Management
- CSat
- CSS
- Figma
- Sketch
- Html
- ICloud
- Javascript
- GAM
Certification
- People Leadership Credential from Accenture
- 3-Months Product Management Certification from Young Urban Project
- User Experience (UX) Professional Certificate from Google via Coursera
- Digital Marketing (SEO/SEM/SMM) from Web Trainings Academy
- Agile / Scrum from JP Morgan
Accomplishments
- Extra Mile Award: Received this award in honor of continuous effort in doing above what is expected in FY 23 / 24
- Star of the Business Award: Received 4 times Star of the Business Award, part of Accenture Encore Awards for creating value through Business Outcomes till date
- Best People Award: Recognized as the talent for the business in Accenture for challenging the People, demonstrating a "can-do" attitude and fostering a collaborative and mutually supportive environment
Timeline
Product Analyst
Accenture Solutions Pvt.Ltd
08.2018 - Current
Freelance Digital Marketer
02.2018 - 07.2018
Senior Technical Executive
Cognizant Technology Solutions
10.2015 - 02.2018
Technical Support Associate
Tech Mahindra Ltd
05.2014 - 09.2015
B.Tech (Computer Science) -
Kommuri Pratap Reddy Institute of Technology (JNTUH)