Saitheja Vukku
Fremont,CA
Summary
Dynamic Business Systems Analyst with over 14 years of experience in Salesforce and Oracle applications, specializing in requirements gathering, solution architecture, and cross-functional collaboration. Proven track record in implementing business processes within Agile environments and driving digital transformation initiatives that enhance operational efficiency. Expertise in optimizing Salesforce CRM applications to align with strategic business objectives and deliver impactful solutions that foster growth and innovation. Committed to leveraging analytical skills and industry knowledge to support organizations in achieving their goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Systems Architect
Cisco Systems, Inc.
03.2023 - Current
- Developed and optimized Salesforce applications by gathering business requirements and documenting user stories, improving delivery efficiency.
- Implemented end-to-end Opportunity Management processes in Salesforce Sales Cloud to streamline deal lifecycle tracking and improve sales visibility.
- Supported the Quoting and Renewal Management process to ensure accurate pricing, discount approvals, and subscription renewals.
- Collaborated with Renewal managers to enhance forecasting accuracy and drive recurring revenue growth.
- Designed and optimized Salesforce workflows, validation rules, and automation to improve sales efficiency and data consistency.
- Partnered with Business and Sales Operations teams to optimize renewal forecasting and retention metrics.
- Collaborated with cross-functional teams to curate solution architecture, bridging user needs and business objectives.
- Led configuration and customization of Sales Cloud and Service Cloud, utilizing validation rules, automation, and data integrations.
- Integrated external data sources to enhance accessibility and usability using Apex Data Loader.
- Implemented security and sharing rules, maintaining robust data integrity and compliance.
- Leveraged Agile methodology and tools (Jira, Rally) for sprint planning and story grooming.
Salesforce IT Analyst
SRS Consulting Inc.
02.2017 - 03.2023
- Designed custom objects, validation rules, and automated workflows, improving operational efficiency.
- Conducted end-to-end requirement capturing, testing, deployment, and user training for Salesforce projects.
- Managed CRM objects, roles, profiles, and permission sets, ensuring secure business operations.
- Oversaw Marketing Cloud automations and connector integrations for campaign management.
Oracle Techno Functional Consultant & Senior Project Engineer
Wipro
03.2016 - 02.2017
- Collaborated on project billing, revenue forecasting, and cost management processes using Oracle ERP systems.
- Streamlined project data migration, debugging, and troubleshooting PLSQL procedures.
- Supported disaster recovery, compliance, and security operations, improving system resilience.
Education
Master of Engineering -
Anna University
01.2011
Bachelor of Technology - Electronics and Communication
JNTU
01.2009
Skills
- Salesforce Salecloud
- Oracle Sql
- Data visualization and reporting
- Oracle Financials implementation experience
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified AI Associate
- Salesforce Certified Sharing and Visibility Architect.
- Salesforce Certified Agent force Specialist
Languages
English
Full Professional
Hindi
Limited Working
Timeline
Business Systems Architect
Cisco Systems, Inc.
03.2023 - Current
Salesforce IT Analyst
SRS Consulting Inc.
02.2017 - 03.2023
Oracle Techno Functional Consultant & Senior Project Engineer
Wipro
03.2016 - 02.2017
Bachelor of Technology - Electronics and Communication
JNTU
Master of Engineering -
Anna University
Core Competencies
- Business Process Analysis & Optimization
- Salesforce CRM Implementation & Configuration
- Agile/Scrum Methodology, Jira, Rally
- Data Migration, ETL Processes
- Requirements Gathering & Documentation
- User Stories Authoring, Solution Design
- Cross-Functional Team Collaboration
- Workflow, Approvals, Reports, Dashboards
- Project Billing, Costing, Revenue Forecasting
- Service Cloud & Sales Cloud Solutions
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