Saithip Yongsatirachot-Tanner
Rockford,Michigan
Summary
Stay at home mother eager to rejoin the workforce with over two decades of experience in reservations, sales, hospitality, and customer service. Demonstrates exceptional leadership and training capabilities, adept at home management and fostering a supportive environment. Committed to leveraging extensive experience to enhance passenger satisfaction and operational efficiency in the aviation industry.
Overview
23
23
years of professional experience
Work History
Stay at Home Mother
Self-employeed
Michigan, Taiwan, Virginia, Thailand, Vietnam
05.2010 - Current
- Nurture child development through engaging activities, fostering cognitive and emotional growth while managing household responsibilities efficiently.
- Implement creative learning strategies, adapting to evolving needs, problem-solving skills and interests of children while maintaining a structured daily routine.
- Optimize time management skills to balance childcare, household tasks, and personal growth, consistently meeting family milestones and objectives.
- Meticulously plan nutritious meals, educational activities, and health routines, ensuring a safe and stimulating environment for child development
Sales & Reservation Assistant
Snowmass Village Properties
Snowmass, Colorado
07.2008 - 03.2010
- Updated and maintained sales & reservation reports using Delphi and Visual HOST System, enhancing data accuracy and supporting seamless sales operations
- Collected and analyzed information from sales calls, improving lead conversion rates
- Managed all communications, ensuring timely and efficient handling of mails, emails, and faxes
- Produced weekly forecasts and revenue reports, aiding strategic decision-making.
Head server
The Peninsula Hotel
Chicago, Illinois
04.2005 - 05.2008
- Ensured VIP customer satisfaction with discreet service, fostering repeat clientele and referrals
- Assisted catering manager in distributing and verifying BEOs for semi-private dining events
- Planned food and beverages for semi-private dining events, achieving high customer satisfaction
- Led and motivated colleagues to boost productivity and enhance customer experiences
- Trained new staff on Micros system and luxury service standards across hotel outlets.
Server and Host
Sai Café Japanese Restaurant
Chicago, Illinois
05.2001 - 04.2005
- Enhanced guest satisfaction by promoting menu items and attentive customer service
- Managed front desk and multiple phone lines, ensuring smooth high-volume operations
- Handled significant revenue accurately, maintaining financial accountability
- Resolved guest complaints swiftly, reporting to management for quick solutions
- Optimized table turnover by coordinating seating and reservations efficiently.
Education
Master of Science in Hospitality and Tourism Management -
Roosevelt University
05.2008
Bachelor of Science in Food Science -
The University of the Thai Chamber of Commerce
03.2000
Skills
- Customer Service
- Empathy and Patience
- Teamwork and Collaboration
- Problem-solving capabilities
- Adaptability to different situations
- Multitasking and Task prioritization
- Cross-cultural communication
- Beverage and food service expertise
- First Aid/CPR/AED Certification
- Multilingual proficiency in English and Thai
Volunteer
Chicago's Bid Host 2016 Olympic and Paralympic Games
Timeline
Stay at Home Mother
Self-employeed
05.2010 - Current
Sales & Reservation Assistant
Snowmass Village Properties
07.2008 - 03.2010
Head server
The Peninsula Hotel
04.2005 - 05.2008
Server and Host
Sai Café Japanese Restaurant
05.2001 - 04.2005
Master of Science in Hospitality and Tourism Management -
Roosevelt University
Bachelor of Science in Food Science -
The University of the Thai Chamber of Commerce