SAIWARUN SUKHAMMEE
SEATTLE,WA
Summary
Versatile and dynamic professional with a proven track record in customer relationship management and business planning, honed across roles at Starbucks and other leading companies. Excelled in staff training and development, significantly enhancing customer satisfaction and operational efficiency. Skilled in both staff management and marketing, adept at driving profitability and fostering positive customer engagements.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter and Bartender
Bangrak Market Restaurant
11.2021 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Manager
Isarn Garden Thai Cuisine
07.2020 - 10.2021
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Manager
Starbucks
12.2019 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Floral Manager
Safeway
01.2016 - 11.2019
- Inventoried plants and flower care supplies and ordered more.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Trained employees on customer order taking and basic floral arranging.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Education
High School Diploma -
Saratoga High School
20300 Herriman Ave, Saratoga, CA 9507001-2008
Skills
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Accounting operations
- Marketing
- Task delegation
- Business planning
- Project management
- Employee onboarding
- Schedule preparation
- Staff training and development
- Customer relationship management (CRM)
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Software
Microsoft Office
Timeline
Restaurant Waiter and Bartender
Bangrak Market Restaurant
11.2021 - Current
Restaurant Manager
Isarn Garden Thai Cuisine
07.2020 - 10.2021
Manager
Starbucks
12.2019 - 07.2020
Floral Manager
Safeway
01.2016 - 11.2019
High School Diploma -
Saratoga High School
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