Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Tech 3T
West Tennessee Healthcare - Henry County
03.2024 - Current
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Delivered excellent patient experiences and direct care.
Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Closing Manager
Lakeway IGA
05.2020 - 03.2024
Effectively manage a team of high school employees during evening shifts
Delegate tasks and responsibilities to ensure a productive and organized closing process
Provide guidance, support, and training to team members
Execute and oversee financial transactions, including lottery sales, Western Union services, and money orders
Handle cash, checks, and electronic payments accurately and securely
Quickly and efficiently address and resolve any issues or discrepancies related to financial transactions
Implement corrective measures to prevent recurring problems
Communicate effectively with both team members and customers to resolve concerns
Oversee and execute end-of-day closing procedures
Ensure accurate reconciliation of cash registers and financial records
Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Education
Bachelor of Science - Nursing
Murray State University
Murray, Kentucky
05.2026
High School Diploma -
Henry County High School
Paris, Tennessee
05.2022
Skills
Team management
Customer service
Conflict resolution
Financial transaction oversight
Process improvement
Employee training and development
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Certification
BLS
OHSA
HIPAA
Affiliations
President-Elect for the KANS organization.
Purchase AHEC Scholar.
Active member in the MedLife organization at Murray State University.
Languages
English
Timeline
Patient Care Tech 3T
West Tennessee Healthcare - Henry County
03.2024 - Current
Closing Manager
Lakeway IGA
05.2020 - 03.2024
High School Diploma -
Henry County High School
BLS
OHSA
HIPAA
Bachelor of Science - Nursing
Murray State University
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