Saja Mohamed Alazhari
Doha
Summary
Energetic, focused, and detail-oriented IT engineer with 8 years of experience in the IT infrastructure domain. Demonstrated expertise in breaking down complex problems and generating creative IT solutions. Proven track record of working with top ICT companies. Possess strong communication skills and a patient demeanor. Thrives in a growth-oriented environment and strives for excellence. Committed to contributing to the achievement of personal and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Agent
Qatar Islamic Bank QIB
09.2023 - Current
- Serve as the first line of support for customers seeking assistance with their banking inquiries and concerns , handle high volume of incoming calls while adhering to the quality of standards, by accepting ownership for effectively solving customer issues, complaints, inquiries and raising suggestions to enhance the bank various services , and by keeping customer satisfaction at the core of every decision and behavior.
- Manage customer’s accounts and each of credit, debit and prepaid cards taking advantages of t24 system , prime , cortex , CRMNEXT and ECC.
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
- Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
Senior ICT Infrastructure Engineer
Maxent Company
08.2022 - 05.2023
- Network Monitoring: Monitoring up to 38 servers and wireless devices located in different sites and locations using Zabbix monitoring system
- Log System: Collect and analyze data using Splunk technology integrated with the monitoring system to generate daily updated log system for every activities and events to troubleshoot issues, and make data-driven decisions
- IT Infrastructure and Cloud Solution Architect: responsible for designing, implementing, and maintaining the organization's IT infrastructure in Azure, Google Cloud Platform and On-Premises
- Deploy and configure server's on-prem/Azure/GCP, storage, and other infrastructure components with the latest technology and best practices
IT Infrastructure Engineer
CTC Group Ltd.
02.2019 - 08.2022
- Cloud Computing: hands on experience for Citrix and Azure cloud solutions
- Network Monitoring: Ensuring optimal availability and reliability for up to 45 servers and above 500 services using 'Check-mk' with daily and weekly reports
- Network Security: Assess IT risks and internal control strengths and weaknesses
- Securing network access using Stormshield firewall, Symantec Antivirus and Mail Filtering solutions
- Establishing and driving an implementation of IT policies and procedures that promote and ensure confidentiality, integrity, availability and security of corporate data and information
- Achieving optimal availability and reliability of IT systems and support infrastructure to provide accurate and up-to-date business management information
- Active Directory & Exchange Server: Manage Active directory, windows domains users and group policy management, besides managing exchange server, mailbox, roles, archives and troubleshoot email issues
- Storage and Backup: protect storage data and secure it using backup tapes and established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
- Designed and deployed scalable cloud-based systems for improved application performance and reliability.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.
IT Solutions & Sales Engineer
Arabian Computer Company (ACC)
05.2017 - 02.2019
- Storage Systems Solutions: configuring and delivering solutions related to enterprise storage such as HP and Netapp, using storage features to facilitate an enterprise backup-based technologies
- Virtualization Solutions: exploiting real capabilities of server's resources using VMware technology and vitalize whole Data Center to reduce cost and increase performance
- VoIP Solutions: Implement different vendors of VoIP systems such as (Huawei, Cisco, Zycoo, and GrandStreem)
- Network Services: Linux services, deployed Active directory under windows server
- Cloud Computing: deploy different Huawei Cloud computing solutions
- Marketing Executive: Analyzed market trends, competitor performance and product strengths , Identifying new business opportunities and preparing marketing plans that manage to add approximately above 20 new customers monthly to the company customer's database
- Designed and delivered product training for clients.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Systems Administrator
Nile Center for Technology Research (NCTR)
12.2015 - 02.2017
- Networking: Switches configuration, VLANs configuration, network design review and network infrastructure planning
- Network Services: Implementation of Linux Networking Services: FTP Server, Web Server, NFS Server, DNS , Mail System, DHCP Server and Version Control (SVN) system
- Network Security: Deploying different VPN technologies such as (OpenVPN, IPSec), Deploying SSL/TLS protocol, Configuring Linux firewall and configuring ready-made UTM appliance such as (Gate protect), Vulnerability scanning and security assessment for network and servers
- Network Monitoring: Working with open source solutions (such as Zabbix) to monitor up to 15 servers with real time environment
- High availability, Data replication and load balancing: Working with different H.A and load balancing solutions such as (heartbeat, DRBD, rsync, HA proxy, Nginx)
- Virtualization technologies: involved with different Virtualization technologies such as (Virtual Box, VMware, PROXMOX, Nutanix and ESXI)
- Web designing and developing: Modest experience in web designing and developing Using Content Management System (CMS) such as (WordPress) and PHP skills
Education
Bachelor of Science - Information Technology and Computer Networks
Sudan University of Science And Technology (SUST)
Sudan - Khartoum10.2015
Skills
- Excellent communication skills
- Ability to work with group or lead a team
- Noticeable analytical and problem-solving skills
- Flexible to work under pressure
Certification
AZ900 - Certified Microsoft Cloud Azure Fundamentals
Personal Information
- Date of Birth: 01/03/95
- Gender: Female
- Marital Status: Single
Volunteerandsocialwork
- IEEE, Organizing team member, 2013 - 2014
- Children's charitable organizations, Volunteer
- SDNOG - Sudan Network Operator Group, Member
References
Eng. Hiba El-Amin, Manager of network Security dep. at NCTR, Hiab.a@nctr.sd
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Service Call Center Agent
Qatar Islamic Bank QIB
09.2023 - Current
Senior ICT Infrastructure Engineer
Maxent Company
08.2022 - 05.2023
IT Infrastructure Engineer
CTC Group Ltd.
02.2019 - 08.2022
IT Solutions & Sales Engineer
Arabian Computer Company (ACC)
05.2017 - 02.2019
Systems Administrator
Nile Center for Technology Research (NCTR)
12.2015 - 02.2017
AZ900 - Certified Microsoft Cloud Azure Fundamentals
Bachelor of Science - Information Technology and Computer Networks
Sudan University of Science And Technology (SUST)
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