SAJADA RICHARDS
Irvington
Summary
Career-driven individual with training in emergency medical services, seeking a customer service position that offers opportunities for growth. Brings strong communication skills, a calm approach under pressure, and a passion for helping others.
Detail-oriented professional with a versatile background in logistics and customer service. Known for strong organizational skills and reliability, contributing to efficient operations and enhanced customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
Linden
09.2025 - Current
- Operated various material handling equipment to transport packages efficiently.
- Sorted packages by size and weight to optimize loading processes and delivery routes.
- Maintained cleanliness and organization of the work area to promote safety and efficiency.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
Package Material Handler
Federal Express
Newark
10.2024 - 07.2025
- Handled sorting, scanning, and loading packages to ensure timely deliveries
- Followed safety protocols, while operating equipment and moving heavy materials and maintained accuracy in package tracking and documentation, worked effectively as part of a team in a fast-paced, physically demanding environment.
- Demonstrated reliability by constantly meeting attendance and productivity
Customer Service Representative
Air Canada
Newark
03.2022 - 05.2024
- Provide top tier professional and customer service to Air Canada passengers.
- Assist with passenger check-ins, boarding passes, and seat selections.
- Check in passengers' luggage to ensure it meets company regulations and weight requirements.
- Verify immigration documentation and provide passengers with relevant information for customs and immigration requirements.
Passenger Service Assistant
United Ground Express
Newark
09.2021 - 03.2022
- My duties were to maintain a professional demeanor while providing hospitable service to United Airline passengers.
- My duties also include but not limited to providing wheelchair assistance to travelers who require special assistance or who have special disabilities on their arrival and departure flights.
- Assisting travelers with their luggage and tags for their luggage, and providing passengers with general information and directions.
EWR Production Associate
United Airlines
Newark
10.2019 - 09.2021
- My responsibilities include preparing and packing hot and cold foods and beverages for delivery to United Airlines flights.
- Maintain beverage inventory.
- Wash and sanitize food and beverage carts before restocking.
Sales Associate
Kicks, USA
Irvington
07.2017 - 10.2019
- My responsibilities included assisting customers with sneakers and clothes, answering questions regarding the latest sneaker trends, check inventory of merchandise, tag new merchandise, and cashiering.
Seasonal Sales Associate
Toys R Us
Livingston
11.2016 - 12.2016
- Responsibilities included assisting customers with company merchandise.
- Answering customers' questions regarding the company merchandise, cashiering, restocking shelves, and counting my register at the end of my shift.
Education
Biomedical Engineering -
Essex County College
Newark, NJCollege Preparatory -
Irvington High School
Irvington, NJSkills
- Detailed-oriented
- Strong organizational skills
- Excellent communication
- Interpersonal abilities
- Dependable
- Self-motivated
- Positive attitude
- Flexible
- Adaptable
- Team player
- Ability to work collaboratively
Certification
- CPR & Basic Life Support (BLS), American Heart Association, 12/31/30
- Emergency Medical Services, United Health, 12/31/25
References
Available Upon Request
Timeline
Package Handler
FedEx Ground
09.2025 - Current
Package Material Handler
Federal Express
10.2024 - 07.2025
Customer Service Representative
Air Canada
03.2022 - 05.2024
Passenger Service Assistant
United Ground Express
09.2021 - 03.2022
EWR Production Associate
United Airlines
10.2019 - 09.2021
Sales Associate
Kicks, USA
07.2017 - 10.2019
Seasonal Sales Associate
Toys R Us
11.2016 - 12.2016
Biomedical Engineering -
Essex County College
College Preparatory -
Irvington High School