Neha Pradhan
339 Texas Trail
Summary
Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Fed Ex Supply Chain
07.2022 - 10.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Clerical Assistant
Nabil Bank Limited
05.2020 - 09.2021
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Mentored, trained and supported new staff members in office policies and procedures.
- Managed incoming phone calls and directed them to appropriate staff members.
- Interacted with customers by phone, email or in-person to provide Information.
- Scheduled appointments and coordinated calendars for team members.
Customer Service Lead
Bhatbhateni Supermarket
06.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating
- Resolved customer inquiries by providing timely and accurate information.
- Compiled daily reports to summarize team activities and customer interactions.
Education
High School Diploma -
UN College
Dharan, Nepal02.2018
Skills
- Customer Service and Communication Skills
- Report preparation
- Sales expertise
- Creative problem solving
- Service standard compliance
- Administrative support
- Attention to detail
- Team collaboration
- Time management
- Packaging and labeling
- Shipping and receiving
- Warehouse safety
- Loading and unloading
- File organization
- Scheduling and calendar management
- Data entry
Timeline
Warehouse Associate
Fed Ex Supply Chain
07.2022 - 10.2024
Clerical Assistant
Nabil Bank Limited
05.2020 - 09.2021
Customer Service Lead
Bhatbhateni Supermarket
06.2018 - 02.2020
High School Diploma -
UN College
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