Sajith Sivadasan
Summary
Network/System Administrator with 10+ years of experience enhancing IT operations across the enterprise. Advanced expertise in LAN/WAN administration, technical support, and integrated software applications. Strong knowledge and comfort within Windows servers, DNS server, application server, Windows Active Directory, DHCP, and Cisco network infrastructure and peripheral processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System and Network Administrator
Al Jaber And Partners
06.2023 - Current
- Active Directory, Active Directory Administration, user account, Password Resets, User onboarding.
- Working knowledge of network configuration setup with TCP/IP, DHCP, DNS and LAN.
- Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures.
- Utilize SolarWinds WHD ticketing system to resolve trouble tickets.
- Configure file and print sharing on Windows systems, create share folders and map other windows systems to the share folders.
- Manage, monitor and troubleshoot Microsoft Windows servers and client operating systems in domain environment.
- Experience with Microsoft 365 and office 365, including Teams, One drive etc.
- Remote Support Tools AnyDesk, Quick Assist, MS-teams, Team Viewer, ultraviewer.
- Maintained Hyper-V infrastructure and management tools to create and manage virtual server computing environment.
- Windows Server Cluster administration.
- Monitored temperature and power draw to immediately detect faults and failures.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
IT Support Technician – Mowasalat
ICT
11.2022 - 03.2023
- Experience with Microsoft 365 and office 365, including Teams, One drive etc.
- Diagnose systems to resolve network connectivity issues of client computers and other devices.
- Troubleshoot and customize Office 365 applications including Word, Excel, One Note, Skype for business, Outlook, Yammer, Power Point, and Microsoft Access)
- Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation). SharePoint administration and support
- Strong Endpoint device support experience (i.e desktop computers, laptops, Tabs etc.)
- Provides technical support for hardware and software issues.
- Troubleshooting and repair (hardware & Software)
- Outlook configuration and Troubleshooting
- Initiate and complete Microsoft Windows operating system updates.
- Troubleshooting LAN/WAN Networks
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Network Support Engineer
IBS IT Solutions
11.2018 - 10.2022
- WAN/LAN, Implementation, Support.
- Configuration of Azure Virtual Private Networks, Subnets, DHCP, Network Security Groups, Load Balancers, Virtual Network Gateways.
- Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect
- Administrator on physical server and virtual servers using virtualization
technology using Hyper-V and VMware - Troubleshooting Network Related Problems.
- Configure and troubleshooting of VLAN, STP and EtherChannel
- Configuring and troubleshooting CISCO Routers and CISCO Catalyst Switches.
- Knowledge in MPLS Technology by being part of UCO BANK CONNECT Project.
- Manage and maintain company-wide Symantec anti-virus/malware system.
- Build and Provide Desktop/Laptop support as needed.
- Other IT related tasked as directed.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
IT Support Engineer
Jumbo Electronic
11.2015 - 08.2018
- OS deployment, maintenance, Troubleshooting and repair (Hardware,Software)
- System Deployment ( Desktop, Laptop, All in ones, Printers)
- Expert knowledge of IP networking (DNS, DHCP, VPN, VLAN).
- Troubleshoot, identify and solve network and server problems.
- Responsible for inventory management of IT hardware and maintenance of helpdesk software.
- Install new/rebuild existing services and configure hardware, peripherals, services, settings, directories, storage etc.
- Responsible for Imaging of desktops and laptops using Acronis
- Responsible for deployment of ESET antivirus and virus monitoring.
- Design, Install, and support LANs, WANs, and network segments.
- Maintenance desktops, printer and scanners
Network Technician
Al Yamamah Company For Reinforcing Steel Bars, Saudi Arabia
11.2010 - 04.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction..
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
Bachelor of Science - Computer Science
M G University
05.2009
Skills
- Network administration
- Windows administration
- Microsoft 365
- Hardware and Software Configuration
- Hardware Troubleshooting
- Network Troubleshooting
- Symantec Backup Exec
- SERVER 2012,2016,2019
- Technical Analysis
- Software diagnosis & Installation
- Application support
- Server maintenance
Certification
- ITIL Foundation Certificate in IT Service Management
- Cisco Certified Network Associate
- Cisco Certified Network Professional (R&S) # CSCO10992252
- MCSE (Windows server 2012) # 5817704
- AWS Certified Solutions Architect - Associate
- Microsoft Certified: Azure Administrator Associate # 1706-7677
Additional Information
Full Name : Sajith Sivadasan
Visa Status : Employment Visa
QID : 28335675733 Valid until 26/10/2023
Marital status : Married
Passport No : M3166885 Valid until 06/11/2024
Languages : English,Hindi, Malayalam
Timeline
System and Network Administrator
Al Jaber And Partners
06.2023 - Current
IT Support Technician – Mowasalat
ICT
11.2022 - 03.2023
Network Support Engineer
IBS IT Solutions
11.2018 - 10.2022
IT Support Engineer
Jumbo Electronic
11.2015 - 08.2018
Network Technician
Al Yamamah Company For Reinforcing Steel Bars, Saudi Arabia
11.2010 - 04.2015
- ITIL Foundation Certificate in IT Service Management
- Cisco Certified Network Associate
- Cisco Certified Network Professional (R&S) # CSCO10992252
- MCSE (Windows server 2012) # 5817704
- AWS Certified Solutions Architect - Associate
- Microsoft Certified: Azure Administrator Associate # 1706-7677
Bachelor of Science - Computer Science
M G University
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