Sajjad Nasir
IT Support/Junior System Administrator/Application Support
Fort Lauderdale,FL
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer/Junior System Administrator
Eze Castle Integration
Fort Lauderdale, FL
07.2021 - Current
- Resolve support cases and work orders associated with end-user issues, physical and azure cloud infrastructure, and project related tasks
- Provide accurate, comprehensive notes on work performed to account for time spent with customers Perform basic hardware troubleshooting on desktop/laptops, printers, mobile devices, rack-mount servers
- Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive, and Bloomberg Terminal
- Support and troubleshoot common mail platform and security systems such as Microsoft Exchange, Microsoft 365, Proofpoint Essentials
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Performed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and group policies from Active Directory and Azure Active Directory
- Maintained current knowledge of Windows and Mac operating systems.
- Maintained and Tracked Inventory of IT equipment
IT Support Specialist
Woodfield Distributions
Boca Raton, FL
07.2020 - 07.2021
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Submitted service tickets for equipment maintenance requests.
- Documented support interactions for future reference.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Supported implementation of Datex warehouse management system software applications to enable centralized management of tasks.
Application Support Analyst
Norwegian Cruise Lines
Miami, FL
01.2020 - 07.2020
- Ensured top-tier technical & procedural support and solutions to industry-specific MXP and AMOS enterprise systems
- Performed Change Management Requests and received praise for ability to balance heavy workloads
- Used ServiceNow to track, maintain and update trouble tickets.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Provided training to end users on new and updated systems and software.
- Communicated regularly with customers concerning data exchange and technology integration.
IT Service Desk Analyst
Amerant Bank (Contract)
Miami, FL
11.2019 - 01.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ServiceNow ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to immediate technical support needs.
Application Support Analyst
Lennar Corporation (Contract)
Miami, FL
08.2019 - 10.2020
- Enroll and onboard divisions of the organization into a new business application by provisioning user access, updating JDE backend data tables, and coordinating with teams of business analysts on communications and training
- Compose and run SQL queries in SSMS to collect and sort relevant data to be presented to the team and update tables as needed to reflect organizational changes in the database.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Used ServiceNow to track, maintain and update trouble tickets.
- Participated in on-site requirements gathering sessions.
- Interacted with clients to resolve issues and answer software-related questions.
Application Support Specialist
PaperSave
Miami, FL
10.2016 - 08.2019
- Used Sql to Investigate & fix invalid data issues & others from database using updates, inserts, deletes
- Install & configure PaperSave application & database server(s) from scratch, including all required roles & features, service account permissions, MSDTC, site(s) in IIS, etc
- Create new or append existing internal and external knowledge base articles when an issue or fix is discovered
- Manage 15 - 20 cases daily with over 250+ cases resolved monthly
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Provided training to end users on new and updated systems and software.
- Used Microsoft CRM to track, maintain and update trouble tickets.
- Provided training to end users on new and updated systems and software.
Education
Bachelor of Science - Supervision And Management
Palm Beach State College
08.2009 - 12.2011
Associate of Arts - Liberal Arts
Broward College
Davie, FL 08.2003 - 08.2007
Skills
Active Directory
User training
Maintenance and troubleshooting
Application support
Virtualization
Azure
Microsoft 365 Administration
Office 365
Training documentation development
Mac systems
Staff education and training
End-User Account Management
SQL
Cloud Computing
Certification
HDI Support Center Analyst
Timeline
IT Support Engineer/Junior System Administrator
Eze Castle Integration
07.2021 - Current
IT Support Specialist
Woodfield Distributions
07.2020 - 07.2021
Application Support Analyst
Norwegian Cruise Lines
01.2020 - 07.2020
IT Service Desk Analyst
Amerant Bank (Contract)
11.2019 - 01.2020
Application Support Analyst
Lennar Corporation (Contract)
08.2019 - 10.2020
HDI Support Center Analyst
04-2019
Application Support Specialist
PaperSave
10.2016 - 08.2019
Bachelor of Science - Supervision And Management
Palm Beach State College
08.2009 - 12.2011
Associate of Arts - Liberal Arts
Broward College
08.2003 - 08.2007