Summary
Overview
Work History
Education
Skills
Timeline
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Sakeenah Muhammad

Wichita,Kansas

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Union of America
01.2023 - Current
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts
  • Monitored transactions for compliance with regulations and identified supervisor of discrepancies
  • Investigated disputes and handled suspected fraud with diligence and attention to detail
  • Processed various transactions with accuracy and according to bank standards and legal requirements
  • Educated customers about available services, products and bank resources
  • Referred customers to other banking departments for specialized services
  • Executed wire transfers, stop payments and account transfers
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
  • Educated customers about billing, payment processing and support policies and procedures
  • Met customer call guidelines for service levels, handle time and productivity.
  • Served customer account and technical needs across 90+ daily calls, consistently meeting productivity and quality targets

Sales Representative

SiriusXM
05.2018 - 09.2019
  • Trained and mentored new sales representatives
  • Developed and delivered engaging sales presentations to convey product benefits
  • Sakeenah Muhammad - page 1
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Developed and implemented sales strategies to increase profits
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Developed and implemented marketing plans to increase brand awareness and drive sales

Inbound Customer Service Representative

Alorica
05.2017 - 05.2018
  • M
  • Updated account information to maintain customer records
  • Answered constant flow of customer calls with minimal wait times
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Educated customers about billing, payment processing and support policies and procedures
  • Translated complex technical issues into digestible language for nontechnical users
  • Diagnosed and troubleshot hardware, software and network.
  • Answered over 100 calls per shift to meet fast-paced call center demands

Sales Supervisor

Fry's Electronics
12.2015 - 01.2017
  • Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business
  • Analyzed sales data to set quotas and assess potential areas of growth
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance
  • Created employee schedules to align coverage with forecasted demands

Education

Murphy High School
Mobile, AL

Skills

  • Problem Solving
  • Troubleshooting
  • Customer Support
  • Communication
  • Analytical Skills
  • Data entry
  • Data collections
  • Resolutions
  • Alternative Dispute Resolution
  • Microsoft Teams
  • Payment posting
  • Transcription
  • Time management

Timeline

Customer Support Specialist

Union of America
01.2023 - Current

Sales Representative

SiriusXM
05.2018 - 09.2019

Inbound Customer Service Representative

Alorica
05.2017 - 05.2018

Sales Supervisor

Fry's Electronics
12.2015 - 01.2017

Murphy High School

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Sakeenah Muhammad