SAKHR ABDO
Cheektowaga,US
Summary
Manager with years of experience in overseeing operations and enhancing customer service across diverse sectors. Proficient in management, sales, and customer service, with a proven track record of implementing strategies that boost efficiency and brand visibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Broadway Seafood
Buffalo, NY
09.2024 - Current
- Oversee daily operations, ensuring efficiency and productivity.
- Develop and execute marketing strategies to boost brand visibility.
- Manage order and delivery processes to maintain supply chain integrity.
Customer Service Representative
GEICO Customer Service
Buffalo, NY
05.2024 - 09.2024
- Resolved customer inquiries, enhancing satisfaction and retention through effective communication.
- Implemented feedback to improve service processes, leading to measurable efficiency gains.
- Utilized conflict resolution skills to address and resolve customer issues promptly.
- Collaborated with team members to streamline service operations, resulting in reduced response times.
- Analyzed customer feedback to identify trends and improve service delivery strategies.
- Delivered exceptional customer service by promptly addressing inquiries, resulting in improved client satisfaction and loyalty.
- Resolved complex customer issues through effective problem-solving techniques, leading to reduced call resolution times and enhanced service efficiency.
- Worked closely with team members to streamline communication processes, fostering a cohesive environment that improved overall team performance.
Store Clerk
Broadway Seafood
Buffalo, NY
09.2022 - 01.2024
Bookkeeper
Business services unlimited
Buffalo, NY
06.2019 - 01.2021
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
Education
Cognitive Science
University At Buffalo
Cheektowaga, NYHigh School Diploma -
Cheektowaga Central
Cheektowaga, NY06.2018
Skills
- Sales (Experienced), Cash Handling (Skillful), Bookkeeping (Experienced), Insurance Sales (Skillful), Computer Skills (Expert), Customer Service (Expert), Management (Experienced)
Certification
- PROPERTY & CASUALTY LICENSE
LANGUAGES
Arabic (Native).
Timeline
Manager
Broadway Seafood
09.2024 - Current
Customer Service Representative
GEICO Customer Service
05.2024 - 09.2024
Store Clerk
Broadway Seafood
09.2022 - 01.2024
Bookkeeper
Business services unlimited
06.2019 - 01.2021
Cognitive Science
University At Buffalo
High School Diploma -
Cheektowaga Central