Hi, I’m
Sakia Jacobs
Receptionist Technician
Lexington,KY
Summary
Welcoming clerical professional with 2 years of experience assisting customers and teammates in the CSL Plasma office setting. Positive and upbeat attitude while greeting and interacting with customers while taking their vitals and pricking fingers, answering calls, entering donors into the system, setting up machinery and disconnecting donors while being a Group Lead and Trainer. Accurate and concurrent when entering information in DMS and Smartsheet while keeping organized filing systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
Work History
CSL Plasma
Receptionist Technician & Donor Support Technician
07.2021 - Current
Job overview
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance, answer questions, and address, resolve, or escalate issues to management personnel to satisfy customers.
- Keep the area clean, neat, and sterilized to give visitors a positive impression.
- Answer phones promptly direct incoming calls to the correct offices, and respond to inquiries from callers seeking information.
- Manage multiple tasks and meet time-sensitive deadlines.
- Organize, maintain, and update information in computer databases.
- Conduct basic screening procedures to verify compliance with donation criteria by obtaining donors' vitals such as weight, temperature, blood pressure, and arm check and utilize finger sticks and screening equipment to check hematocrit and protein levels.
- Register new and current donors and conduct a series of screening procedures to determine suitability for Plasma donations.
- Monitor donors for potential reactions or contraindications.
- Explain eligibility requirements, application details, and payment methods during intake assessment.
- Keep supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Document and verify patient information using a laboratory information system.
- Follow Good Laboratory Practices (GLP) consistently across daily activities and special products and maintain a safe work environment free of unnecessary hazards to protect staff, donors, products, and patients.
- Set a positive example for team members by providing high-quality, efficient service.
- Developed and implemented a successful onboarding program by teaching new team members correct procedures for areas of operations.
- Studied crew members during work shifts to provide feedback and guidance in improving performance, safety, and customer service.
- Documented training and progress on a database to enable tracking history and maintain accurate records.
Education
Paul Laurence Dunbar High SchoolLexington, KY
High School Diploma
05.2021
University Overview
- 3.5 GPA
- Completed AP course in Literature
- Extracurricular Activities: Marching Band
- Elected Captain of the Clarinet Section
- Black Achievers Member
Southside Technical CenterLexington
No Degree from Certified Nursing Assistant
05.2021
University Overview
- 3.5 GPA
- Relevant Coursework: Medical Health Science & Medical Terminology
Skills
- Standard Operating Procedure
- Procedure Proficiency Tests
- Aseptic Procedures/Techniques
- Workspace Sanitation
- Data Entry
- Donor Management System Software
- Biohazard Disposal
- Alarms and Signals
- Reactions Awareness
- OSHA Regulations
- New Hire Training
Timeline
Receptionist Technician & Donor Support Technician
CSL Plasma
07.2021 - Current
Paul Laurence Dunbar High School
High School Diploma
Southside Technical Center
No Degree from Certified Nursing Assistant
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