Sakina Merchant
Dallas,USA
Summary
Detail-oriented healthcare professional with over four years of experience in administrative support, patient accounting systems, and managing internal software across diverse healthcare platforms. Proficient in leveraging in-house IT systems to efficiently register and update patient data, ensuring accuracy and compliance. Expertise in streamlining operational workflows enhances team performance and contributes to delivering exceptional patient care. Committed to fostering a collaborative environment that prioritizes efficiency and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
HCA Healthcare
Dallas, TX
08.2025 - Current
- Collaborated with front office and clerical staff to support short- and long-term operational goals in alignment with HCA Healthcare policies, clinic objectives, and quality standards.
- Prioritized daily work activities and adjusted workflows to maintain appropriate staffing levels, improve operational efficiency, and support performance and quality metrics.
- Ensured accurate point-of-service collections in accordance with HCA financial policies while delivering a patient-centered experience.
- Verified insurance eligibility, benefits, referrals, and prior authorization requirements using payer portals and EMR/EHR systems to ensure compliance and reduce claim denials.
- Coordinated patient referrals by obtaining required authorizations, communicating with insurance providers, and collaborating with internal departments and external provider offices to ensure continuity of care.
- Answered, screened, and routed incoming telephone calls in a professional and timely manner, addressing patient questions and concerns in accordance with HCA customer service standards.
- Maintained accurate, real-time physician and clinic schedules within the EMR/EHR scheduling system to optimize provider utilization and minimize patient wait times.
- Entered, verified, and maintained complete patient demographic, insurance, and referral data in EMR/EHR and patient accounting systems while ensuring HIPAA compliance and data integrity.
- Adhered to HCA compliance requirements, privacy regulations, and documentation standards while contributing to clinic quality initiatives and patient satisfaction goals.
Patient Order Management Associate
Tactile Medical
Corona, CA
09.2024 - 01.2025
- Ensure timely processing of orders and review clinician documentation for specific criteria to satisfy payer medical policy requirements.
- Verify patient eligibility and durable medical equipment benefit with health insurance plan(s).
- Determine authorization process and requirements of payers for durable medical equipment.
- Submit and follow up on the status of authorization requests for DME coverage with commercial payers.
- Document patient insurance benefits in Tactile's database and verify the information on file is accurate.
- Update and maintain patient information and database records thoroughly and accurately.
- Serve as an expeditor/liaison between Tactile Medical, clinicians, healthcare teams, and patients to obtain all necessary paperwork to drive order to shipment.
- Participate in ongoing team training. Maintain department service levels including turnaround time. Maintain payer portal registration.
- Contribute to monthly 1:1, small and large group team meetings.
- May participate in training of new team members or field reps, handle product conversions and/or general account support. Maintain compliance with internal and external regulations, policies, and procedures for areas of responsibility.
Administrative Assistant
Pomona Valley Hospital Medical Center
Pomona, CA
07.2024 - 09.2024
- Provides clerical support to an assigned Executive Director and manages office operations for a large district program.
- Performs specialized secretarial duties to streamline administrative tasks, ensuring effective communication within the department.
- Executes various skilled clerical and secretarial tasks, including typing, proofreading, filing, and maintaining accurate records.
- Establishes and manages record systems and files, maintaining complex records and reports, some of a confidential nature. Prepares Board reports and agenda items as required.
- Creates and modifies documents, compiling reports, handbooks, and special projects from diverse sources. Initiates query and produce computerized lists and reports.
- Inputs program-related data into designated computer systems with a focus on accuracy. Updates employee and student information assigned.
- Manages and updates assigned calendars, coordinates meetings, appointments, and interviews. Assists in arranging special events, professional development activities, and other program-related events.
- Assists the Executive Director in meeting preparation by sending invitations, preparing agendas, copying handouts, reserving and setting up conference rooms, and arranging refreshments. Attends meetings, takes notes, and distributes meeting summaries to relevant parties.
- Contracted
Medical Office Coordinator
HCA Healthcare
Dallas, TX
03.2023 - 03.2024
- Collaborate with front office and clerical staff to create short and long-term work plans and objectives, ensuring alignment with organizational goals.
- Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained.
- Assist front office staff with ensuring point-of-service collections are made when applicable; coordinates all front office work and patient flow activities.
- Answer telephone calls, re-direct calls as appropriate, and assist callers with questions or concerns.
- Maintain accurate, real-time physician and clinic schedules, ensuring proper scheduling of patients to optimize the utilization of resources and minimize wait times.
- Meticulously enter patient insurance and demographic information into the patient accounting system, ensuring the accuracy and completeness of records for seamless billing and patient management.
Front Desk Receptionist
Medical City of Dallas Hospital (Radiology Department)
Dallas, TX
01.2022 - 03.2024
- Partner with staff to deliver administrative assistance for imaging operations, ensuring seamless workflow and support.
- Handle the collection of co-payments, deductibles, and out-of-pocket amounts during patient visits, ensuring accurate financial transactions and compliance with payment policies.
- Communicate with insurance carriers to clarify policies and discuss individual patient benefits, facilitating smooth billing processes and maximizing reimbursements.
- Leverage our in-house IT system proficiently to register and update patient data, maintaining accurate and up-to-date records for efficient medical management.
- Warmly greet guests at the front desk, engaging in pleasant conversations while efficiently managing the check-in process, ensuring a welcoming environment for patients and visitors.
- Utilize internal software for processing reservations, managing check-ins, and facilitating check-outs, optimizing operational efficiency, and enhancing the patient experience.
- Part-Time
Medical Assistant II
Texas Oncology
Plano, TX
01.2023 - 03.2023
- Proficiently take vital signs, including temperature, pulse rate, respiration rate, blood pressure readings, and height and weight measurements. Any abnormalities are promptly reported to the supervising physician for further evaluation.
- Meticulously document medical data in patient charts, ensuring accurate and detailed records that support comprehensive patient care.
- Conduct thorough patient interviews to record medical history, family history, and details of current medications or treatments, contributing to a comprehensive understanding of each patient's health profile.
- Efficiently scan and document new patient information into electronic health records for registration purposes, ensuring the integrity and accessibility of patient data.
- Verify insurance coverage for scheduled appointments, confirming eligibility and coverage details to facilitate smooth billing processes and minimize patient financial concerns.
- Manage patient check-ins by verifying insurance coverage, collecting payments, and updating accounts, ensuring efficient and accurate processing of patient visits while providing excellent customer service.
Lab Assistant
Texas Medical Specialty
Dallas, TX
01.2022 - 01.2023
- Responsible for organizing and maintaining lab storage areas, samples, and specimens to ensure efficient access and proper storage conditions.
- Strict adherence to all health and safety regulations when handling laboratory specimens, prioritizing the wellbeing of personnel and compliance with established standards.
- Accurately identify and label samples using precise labeling methods to ensure traceability and prevent errors during testing procedures.
- Prepare laboratory equipment and workspace diligently, ensuring readiness for efficient operations and testing procedures while maintaining cleanliness and organization.
- Assist in maintaining accurate production records by documenting run totals and materials used, facilitating thorough tracking of lab activities to support quality control measures and regulatory compliance.
E-Commerce Coordinator
The Kroger Co.
Carrollton, TX
03.2020 - 07.2021
- Oversee multiple webpages, ensuring they are up to date with design updates, content changes, and optimized graphics to enhance user experience and drive sales.
- Maintain a comprehensive knowledge base of all products available for sale online, ensuring accurate and detailed product information is readily accessible to customers.
- Monitor key performance indicators such as page views, time on site, and conversion rates to identify trends and areas for improvement, with a focus on optimizing the user experience and maximizing sales.
- Manage inventory levels by tracking purchase orders and coordinating stock replenishment when necessary, ensuring products are available to meet customer demand and minimize stockouts, thus maximizing sales potential.
- Resolve customer inquiries promptly and professionally via email or phone calls, providing excellent service to enhance customer satisfaction and retention.
- Collaborate with cross-functional teams on projects related to web design, merchandising, operations, and finance, ensuring alignment and synergy across departments to drive overall e-commerce success.
Assistant Primary Teacher
Castle Hills Montessori
Frisco, TX
05.2016 - 12.2019
- Provide individual and small group tutoring sessions to support struggling students, reinforcing learning concepts and fostering academic growth.
- Collaborate with the teacher to plan and implement lessons aligned with the school's curriculum, goals, objectives, and philosophies, ensuring a cohesive and effective learning experience for all students.
- Organize and lead activities for students, including skills practice, research projects, and memorization tasks, to enhance engagement and reinforce learning objectives.
- Accept, screen, and route telephone calls related to office activities and operations, providing information and assistance as needed, while ensuring inquiries are directed appropriately.
Education
Bachelor of Science - Psychology
University of Texas at Dallas
Richardson, TX12-2021
Associate of Applied Science - undefined
Brookhaven College
Farmers Branch, TX05-2018
Skills
- Clinical terminology expertise
- EHR system administration
- Health Insurance Knowledge,
- Administrative Support,
- Patient Interaction,
- Regulatory Compliance,
- Problem-Solving,
- Collaborative teamwork
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims management
Certification
- Introduction to Project Management | Coursera | August 2023
- Introduction to Microsoft Excel | Coursera | July 2024
- Business Analysis & Process Management | Coursera | July 2024
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Medical Office Specialist
HCA Healthcare
08.2025 - Current
Patient Order Management Associate
Tactile Medical
09.2024 - 01.2025
Administrative Assistant
Pomona Valley Hospital Medical Center
07.2024 - 09.2024
Medical Office Coordinator
HCA Healthcare
03.2023 - 03.2024
Medical Assistant II
Texas Oncology
01.2023 - 03.2023
Front Desk Receptionist
Medical City of Dallas Hospital (Radiology Department)
01.2022 - 03.2024
Lab Assistant
Texas Medical Specialty
01.2022 - 01.2023
E-Commerce Coordinator
The Kroger Co.
03.2020 - 07.2021
Assistant Primary Teacher
Castle Hills Montessori
05.2016 - 12.2019
Associate of Applied Science - undefined
Brookhaven College
Bachelor of Science - Psychology
University of Texas at Dallas