Sakina Thompson
ABS Kids Autism Therapy Center
Columbia ,SC
9
years of professional experience
Result driven, compassionate, and detail-oriented Registered Behavior Technician (RBT) with over five years of healthcare experience supporting individuals with diverse needs. Skilled in implementing behavior intervention plans, collecting and documenting data, providing direct patient care, and collaborating with families and clinical teams. Certified in CPR and CPI, with a strong understanding of safety protocols, crisis prevention, and patient-centered care. Committed to promoting skill development, independence, and positive behavioral outcomes in a professional and supportive environment.
Work History
Registered Behavior Technician
1 Year 5 Months- Implemented individualized treatment plans to enhance client engagement and skill development.
- Advocated for client needs within multidisciplinary teams, ensuring holistic support approaches were utilized.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
PCA Specialist
3 Years- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Technical Support Advisor
5 Years- Provided exceptional customer support through multiple channels, ensuring a seamless user experience.
- Analyzed recurring technical problems to identify trends and propose solutions for process improvement.
- Collaborated with engineering teams to escalate critical product issues and expedite resolutions.
- Developed knowledge base articles to enhance self-service options for customers, improving efficiency.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
Education
Bachelor Of Administration - Business Administration
High School Diploma
Skills
Healthcare customer service
Customer deescalation
Technical support
Superior Customer Service
Typing
Heartsaver first aid (first aid)
Heartsaver CPR AED
Registered behavior technician (RBT)
Crisis management
Behavior observation
Behavioral support
HIPAA requirements
Data collection and analysis
Client engagement
Relationship building
Parent and caregiver training
Visual supports implementation
Behavior modification techniques
Behavior intervention plans
Prompting strategies
Collaboration with professionals
Natural environment training
Healthcare customer service
Accomplishments
Phi Theta Kappa Honors Society
Timeline
Registered Behavior Technician
ABS Kids Autism Therapy Center
03.2025 - CurrentRead More
PCA Specialist
Palmetto Care Bear
03.2022 - 03.2025Read More
Technical Support Advisor
Apple
05.2017 - 05.2022Read More
Strayer University
Bachelor Of Administration from Business Administration
Read More
Eau Claire High School
High School Diploma
Read More