Sakinah Bennett
Conyers,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Data Entry Clerk
ExpreStaffing
Atlanta, GA
10.2023 - Current
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
Chat Support Specialist
Reynolds and Reynolds
Boca Raton, FL
05.2021 - Current
- - Provided timely and professional support to customers through chat services, addressing inquiries, resolving technical issues, and ensuring customer satisfaction.
- Demonstrated excellent communication skills and the ability to multitask effectively to handle multiple chat sessions simultaneously.
- Collaborated with cross-functional teams to address customer concerns and improve overall customer experience. - - Proficient in chat support services. -
- Strong customer service skills.
- Multitasking and time management.
- Excellent written communication. - Technical troubleshooting.
Roadside Assistance Agent
Agero
Atlanta, GA
06.2022 - 01.2024
- Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
- Researched parts availability from suppliers in order to complete repairs quickly.
- Recognized potential hazards during roadside operations and took corrective action.
- Maintained accurate records of all roadside assistance requests and services provided.
- Documented customer complaints and reported them to supervisors for resolution.
- Ensured customer satisfaction through follow-up calls post-service completion.
- Tracked and reported on service delivery metrics to improve response times.
Customer Service Representative
Xfinity Comcast
Atlanta, GA
02.2022 - 11.2023
- - Provided top-notch customer service through chat support services to address inquiries, resolve issues, and assist with technical support for Xfinity products and services.
- - Demonstrated strong communication skills and the ability to handle multiple chat sessions, ensuring a high level of customer satisfaction. - Leveraged expertise in roadside assistance to effectively address customer needs, provide assistance, and ensure the safety and well-being of customers in need of roadside support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Rockdale County High School
Conyers, GA05-2019
Some College (No Degree) - Diagnostic Medical Sonography
South College
Atlanta, GASkills
- Complaint Handling
- Social Media Monitoring
- Performance Tracking
- CRM Software
- Account Management
- De-Escalation Techniques
- Customer Service
- Account updating
- Call Management
- Scheduling
- Data Entry
- Appointment Scheduling
- Researching
- Payment Processing
References
References available upon request.
Timeline
Data Entry Clerk
ExpreStaffing
10.2023 - Current
Roadside Assistance Agent
Agero
06.2022 - 01.2024
Customer Service Representative
Xfinity Comcast
02.2022 - 11.2023
Chat Support Specialist
Reynolds and Reynolds
05.2021 - Current
High School Diploma -
Rockdale County High School
Some College (No Degree) - Diagnostic Medical Sonography
South College