Sakinah Sheard
Philadelphia,PA
Summary
A highly motivated experienced professional, who is dedicated to delivering the highest level of customer satisfaction, seeks the opportunity to utilize experience and proven abilities.
Overview
22
22
years of professional experience
Work History
Correctional Officer
PresentCity of
Philadelphia, PA, Pennsylvania
10.2011 - Current
- Elected to supervise 96 inmates in housing units and those segregated for administrative or punitive measures
- Maintain control and discipline and prevent the introduction of contraband into institution
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
Census Field Supervisor
U.S Census Bureau
Philadelphia, PA
03.2020 - 11.2020
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to supervisors and enumerators to step in to assist with various tasks
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered pay to staff.
Customer Service Agent
Piedmont Airlines
Philadelphia, PA
05.2001 - 11.2011
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Education
Criminal Justice
Chesnut Hill College
05.2016
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Law and Government
- Detail-Oriented
- Practical Problem Solving
- Dedication
- Ethics
Timeline
Census Field Supervisor
U.S Census Bureau
03.2020 - 11.2020
Correctional Officer
PresentCity of
10.2011 - Current
Customer Service Agent
Piedmont Airlines
05.2001 - 11.2011
Criminal Justice
Chesnut Hill College