SAKINAT AHMAN
Washington,DC
Summary
Global People Operations SME with a Master's in Industrial-Organizational Psychology and 9+ years of employee relations expertise across tech startups, government contracting, aerospace, healthcare, finance, retail and nonprofit organizations ranging from 20 to 5,000+ employees across North America and EMEA regions. Specializes in building AI-integrated talent operations, employee relations practices and employee listening/management initiatives at the intersection of culture, organizational effectiveness, and workforce strategy. Open to relocation and on-site requirements.
Overview
10
10
years of professional experience
Work History
Lead People Operations (HR) Partner
Makpar Corporation
Washington, DC
11.2024 - Current
- Spearheaded the implementation of an AI-powered conflict resolution platform that reduced formal grievance processes by 42% and improved employee satisfaction scores by 18% within the first quarter of deployment
- Designed and configured AI-agent solutions for HR ticketing, streamlining employee inquiry processes and improving onboarding communication efficiency.
- Developed and scaled a multi-faceted employee feedback system, driving participation from 50% to 81% and elevating organizational satisfaction from 66% to 93% over three years, achieving three consecutive top workplace awards.
- Synthesized multi-level employee engagement data to develop actionable insights and strategic roadmaps, effectively addressing attrition risks and shaping organizational initiatives.
- Spearheaded design and delivery of over 21 comprehensive learning and development programs as the sole instructional designer / Project Manager, enhancing workplace relations standards and compliance.
- Directed strategic employee relations initiatives as a trusted advisor to executive leadership for a 530-person organization across the United States and international teams in Canada, India and Pakistan.
- Facilitated coaching for people managers on incident documentation, sensitive employee relations discussions, performance management (PIPs), talent management and escalation protocols to enhance workforce effectiveness across a fully remote 50-state team.
- Implemented strategies that resulted in 85%+ organizational satisfaction from 2024 to 2026 and elevated employee event participation from 43% to 87%, leading to three consecutive annual employer recognition awards.
- Synthesized complex workforce and engagement data into decision-ready executive narratives, enabling faster identification and response to employee relations risks across a geographically distributed workforce.
- Orchestrated strategic change management efforts, ensuring effective implementation of HRIS migration and system workflow upgrades through targeted training and stakeholder communications.
Technical Recruitment Manager
Makpar Corporation
Washington, DC
04.2021 - 11.2024
- Transformed the employee investigation process by developing standardized protocols and digital documentation systems, reducing case resolution time from 21 to 9 days on average during periods of significant expansion.
- Oversaw employee relations functions, including onboarding, offboarding, performance documentation, and compliance for a diverse workforce comprising technical employees, cleared personnel, and international contract staff.
- Oversaw government security clearance processing and international compliance for hires across US, India, and Pakistan, ensuring adherence to policies.
- Developed comprehensive people analytics infrastructure to monitor time-to-fill, attrition, pipeline health, and staffing agency performance.
- Received a double promotion for proactively identifying critical organizational needs and independently building scalable people systems that increased operational efficiency across the HR function.
- Led HR technology modernization across ATS (Lever), HRIS (Rippling), performance management (Lattice), and LMS platforms, building workflow automations that enabled real-time workforce analytics and 95%+ compliance audit pass rates across the organization.
Senior Talent Success Lead
LHH Solutions (Adecco Global Group)
Washington, DC
11.2019 - 04.2021
- Led a team of 10 executive recruiters within a global staffing organization of 5,000+ employees, conducting daily KPI reviews, administering structured PIPs, and mentoring new hires to drive consistency and output quality across the function.
- Managed positive workplace relations and team performance across a high-volume recruiting environment, placing candidates across technology, finance, and healthcare industries — including large hourly and contract workforces — across the US, Canada, UK, and France.
- Cultivated strategic staffing alliance with prominent healthcare organization to enhance operational delivery and significantly broaden market presence.
Learning & Development Specialist
YMCA of Central Maryland
Catonsville, MD
10.2016 - 10.2019
- Enhanced employee relations and training functions to support a diverse frontline workforce of over 500 childcare workers, community program staff, and fitness professionals across various YMCA facilities.
- Designed and delivered staff training curricula and onboarding programs for new hire cohorts across multiple sites, improving staff readiness, policy compliance, and service delivery consistency aligned with early childhood education and safety regulations.
- Built institutional partnerships with university (UMBC) leadership, managed vendor relationships and procurement, and oversaw quarterly budgets across concurrent organizational initiatives spanning multiple business units and regional directors.
Education
Master's of Professional Studies - Artificial Intelligence Management
Georgetown University
Washington, DC05.2027
Master's Degree - Industrial-Organizational Psychology
University of Maryland, Baltimore County
Rockville, MD12.2025
Bachelor of Arts - Psychology
University of Maryland Baltimore County
Catonsville, MD12.2020
Skills
- Microsoft Office Suite: Excel, Word, PowerPoint, SharePoint
- Employee Listening Platforms: Glint, Qualtrics, Energage
- HRIS Technology: Workday HCM, Rippling, ADP, Paylocity, Employee Navigator, Unanet, Deel
- Performance Management: Lattice, Workday HCM, Deel Engage, Rippling
- People Analytics and Data Modeling: Power BI, Tableau, Visier, SQL, R, SPSS, Excel
- ATS and Recruitment Technology: Lever, Greenhouse, Bullhorn, Workday, HackerRank
- Learning and Content Development: Articulate 360 (Rise, Storyline), SCORM, Rippling LMS, Talent LMS, Canva, Adobe Creative Cloud
- AI and Emerging Technology: Prompt Engineering, AI Agent Development, AI Data Annotation, Microsoft Copilot, Gemini, NotebookLM
- Collaboration and Project Mgmt: Asana, Jira, Notion, ServiceNow, SharePoint, Microsoft Teams, Viva Engage
CORE COMPETENCIES
Employee Relations & Positive Workplace Programs | Risk Detection & Mitigation | Crisis Response & Issue Resolution | Performance Management & PIPs | Employee Listening & Engagement | Multi-Site & Large-Scale Workforce Operations | People Analytics & Data Storytelling | Change Management | Training Design & Delivery | Stakeholder Influence & Executive Advisory | Workforce & Succession Planning | AI Tools & HR Automation | Cross-Cultural Workforce Management | Organizational Development
AI Projects
AI Agent Curator | Openclaw.ai / Microsoft Copilot | Present
- Build autonomous software systems powered by Large Language Models (LLMs) that can reason, remember past context, and use tools to complete general HR tasks.
- Designed and deployed multi-step AI agent workflows for HR and ER use cases including onboarding coordination, 360-feedback automation, employee inquiry routing, and document management, writing underlying system prompts and conditional logic for decision-plus-action workflows.
Beta Tester, Instructional Design Evaluator | Nuralia AI | 2025 – 2026
- Designed and evaluated multi-modal instructional blueprints on performance management and workplace investigations; built assessment rubrics and facilitator guides that shaped platform development across ILT, VILT, and WBT modalities.
- Evaluate pre-release AI software to identify inaccuracies, expose user-experience flaws, and test limitations before the tool is launched to the general public
AI Annotator / Prompt Engineer | Data Annotation Tech | 2024 – 2025
- Performed AI model evaluation, prompt engineering, and rubric design, including writing system instructions with conditional logic for HR-adjacent AI applications.
Affiliations
- Society for Industrial and Organizational Psychology (SIOP)
- Association for Talent Development (ATD)
AWARDS AND RECOGNITION
Calm Execution Core Value Award (Makpar, 2025), Customer Delight Core Value Award (Makpar, 2023), On It Core Value Award (Makpar, 2022), Double Promotion (Makpar, 2021), Employee of the Month, 3x (YMCA, 2016–2019)
Timeline
Lead People Operations (HR) Partner
Makpar Corporation
11.2024 - Current
Technical Recruitment Manager
Makpar Corporation
04.2021 - 11.2024
Senior Talent Success Lead
LHH Solutions (Adecco Global Group)
11.2019 - 04.2021
Learning & Development Specialist
YMCA of Central Maryland
10.2016 - 10.2019
Master's of Professional Studies - Artificial Intelligence Management
Georgetown University
Master's Degree - Industrial-Organizational Psychology
University of Maryland, Baltimore County
Bachelor of Arts - Psychology
University of Maryland Baltimore County