Sakiross Ponder
Woodhaven
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Trailer Connection LLC
01.2025 - Current
- Provided administrative support to executives, facilitating effective communication across departments.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Completed weekly payroll for up to 10 employees.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Real Estate Agent
Help-U-Sell of Metro Detroit
11.2018 - 08.2025
- Developed marketing strategies to enhance property visibility and attract potential buyers.
- Conducted comprehensive market analyses to provide clients with accurate pricing guidance.
- Facilitated open houses and private showings, showcasing properties effectively to prospective buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Bank Teller
JP Morgan Chase
06.2016 - 11.2016
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Maintained cash drawer integrity by performing regular audits and balancing transactions daily.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
GED -
Angelina College
Nacogdoches, Texas Skills
- Budgeting and finance
- Payroll processing
- Quickbooks
- Microsoft office
- Time management
- Critical thinking
- Data entry
- Attention to detail
- Customer service
- Friendly, positive attitude
- Organizational leadership
- Reliability and adaptability
- Work Planning and Prioritization
Certification
- Licensed Real Estate Agent - 2018 to 2025
- Certified Level 1 Coach, USA Olympic Weightlifting - 2018
Timeline
Administrative Office Manager
Trailer Connection LLC
01.2025 - Current
Real Estate Agent
Help-U-Sell of Metro Detroit
11.2018 - 08.2025
Bank Teller
JP Morgan Chase
06.2016 - 11.2016
GED -
Angelina College