Mark-Anthony Edwards
Port Saint Lucie,FL
Summary
Seasoned Admissions Specialist with over 15 years of experience in higher education enrollment, student advising, and admissions operations. Proven leader with a strong track record of mentoring teams, optimizing admissions processes, and exceeding enrollment goals. Skilled in building rapport with diverse student populations, delivering impactful presentations, and driving strategic outreach initiatives. Committed to fostering student success and advancing institutional growth through data-informed decision-making and collaborative leadership.
Overview
15
15
years of professional experience
Work History
Finance and Insurance Manager
All American Trailer Connection
01.2023 - 06.2024
- Enhanced revenue growth by 69% monthly with the development of new financial products and services.
- Implemented innovative financing solutions to secure favorable funding terms for clients.
- Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
- Increased sales productivity by providing ongoing coaching and training for team members.
- Strengthened client relationships through exceptional customer service, leading to increased retention rates.
- Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
Customer Relations Manager
Infinity Sales Group
03.2019 - 12.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Liaised between customers and the organization with a particular focus on working with the sales department.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed department call volume of 70 calls per day and coordinated department schedules to maximize coverage during peak hours.
Associate Director of Admissions
Florida Career College
12.2017 - 02.2019
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Led teams of up to 35 personnel, supervising daily performance as well as training and improvement plans.
Senior Admissions Specialist
Trilogy Education Services
01.2017 - 12.2017
- Communicated with students to explain the application process and answer questions.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Assisted applicants with admissions packets and served as the point of contact throughout the admissions process.
- Maintained accurate records of all applicant data in the admissions database, ensuring a seamless evaluation process for the admissions team.
- Performed filing, billing, and routing messages to appropriate people for the office of 60 staffers.
Senior Product Specialist
Mobile Help
03.2015 - 01.2017
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Contributed insights into competitor offerings, aiding in the development of unique value propositions that set our products apart.
- Assisted sales teams with technical expertise during presentations, leading to increased conversions from prospects to customers.
- Expanded market share with strategic product positioning and competitive analysis.
- Trained and provided coaching to 20 to 25 junior team members.
Admissions Counselor
Education Connection
06.2009 - 02.2015
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Explained the institution's fee structure, amenities, courses offered, and facilities to prospective students and parents.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Reviewed admissions applications and evaluated student credentials.
Education
Bachelor of Science - Operations Management
Indian River State College
Ft. Pierce, FL07.2026
Associate of Arts - Business
Broward College
Fort Lauderdale, FL2013
Skills
- Client Recruitment & Outreach
Admissions Counseling
Application Review & Processing
Enrollment Management
Interviewing & Evaluating Applicants
CRM & SIS Systems (eg, Salesforce, Slate, Banner)
College Fair & Event Coordination
Financial Aid & FAFSA Guidance
Transfer & International Admissions
VA & Military Benefit Expert
Timeline
Finance and Insurance Manager
All American Trailer Connection
01.2023 - 06.2024
Customer Relations Manager
Infinity Sales Group
03.2019 - 12.2022
Associate Director of Admissions
Florida Career College
12.2017 - 02.2019
Senior Admissions Specialist
Trilogy Education Services
01.2017 - 12.2017
Senior Product Specialist
Mobile Help
03.2015 - 01.2017
Admissions Counselor
Education Connection
06.2009 - 02.2015
Bachelor of Science - Operations Management
Indian River State College
Associate of Arts - Business
Broward College
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