Summary
Overview
Work History
Education
Skills
Timeline
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Sakitha Fifer

Memphis,TN

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

9
9
years of professional experience

Work History

Area Manager (Level 4-5)

Amazon
Memphis, TN
10.2021 - Current
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality
    Assurance, Human Resources to develop plans to meet business objectives
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Monitored and evaluated district performance to ensure goals were met.
  • Analyzed sales data from various reports to determine areas where improvements could be made.

Process Assistant

Amazon
Memphis, TN
09.2020 - 10.2021
  • Monitored process performance to ensure compliance with established standards.
  • Provided support to team members in resolving process-related issues.
  • Prepared reports summarizing process performance, progress, and recommendations for optimization.
  • Maintained up-to-date documentation of processes including workflows, procedures, guidelines.

Learning Ambassador

Amazon
Memphis, TN
07.2019 - 08.2019
  • Assisted faculty in creating course materials and activities that support learning objectives.
  • Monitored workers progress throughout the semester, providing feedback as needed.
  • Conducted one-on-one or group tutorials for workers who needed extra help with assignments.

Sort Associate

Amazon
Memphis, TN
06.2019 - 07.2019
  • Utilized RF scanners for tracking inventory movement throughout the warehouse facility.
  • Ensured proper labeling of merchandise before stocking on shelves or racks.
  • Sorted packages into delivery routes by factors such as size, weight and destination.

Warranty Administrator

Jim Keras Automotive
Memphis, TN
05.2015 - 09.2018
  • Generated reports on warranty performance metrics including turnaround times and resolution rates.
  • Utilized problem solving skills to resolve customer disputes quickly and efficiently.
  • Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.

Education

Medical -

Remington College of Memphis
Memphis, TN
04-2008

High School Diploma -

Melrose High School
Memphis, TN
05-2003

Skills

  • Customer Service
  • Customer Engagement
  • Problem-solving abilities
  • Multitasking
  • Lead Generation
  • Reliability

Timeline

Area Manager (Level 4-5)

Amazon
10.2021 - Current

Process Assistant

Amazon
09.2020 - 10.2021

Learning Ambassador

Amazon
07.2019 - 08.2019

Sort Associate

Amazon
06.2019 - 07.2019

Warranty Administrator

Jim Keras Automotive
05.2015 - 09.2018

Medical -

Remington College of Memphis

High School Diploma -

Melrose High School

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Sakitha Fifer