Saksham Gulati
Eugene,OR
Summary
Resourceful and detail-oriented professional with a strong foundation in psychology, philosophy, and applied behavioral science, combined with hands-on experience in administrative operations, customer engagement, and event coordination. Adept at blending academic insights with practical skills to enhance efficiency, improve client experiences, and streamline organizational processes. Recognized for strategic thinking, advanced communication skills, and high adaptability in dynamic, fast-paced environments. Committed to delivering results that support institutional goals, foster collaboration, and elevate the student and community experience.
Overview
7
7
years of professional experience
Work History
Food Service & Customer Support Specialist
University of Oregon Housing Services
Eugene, OR
01.2022 - 01.2023
- Delivered high-touch customer service using social psychology principles to anticipate needs, resolve conflicts, and build rapport with diverse populations.
- Applied attention-to-detail and multitasking skills to manage simultaneous tasks — preparing food, handling transactions, and maintaining sanitary workstations — ensuring compliance with health and safety standards.
- Streamlined inventory processes, ensuring equipment and supplies were stocked, organized, and tracked to prevent shortages.
- Collaborated with peers and supervisors to enhance workflow efficiency, contributing to a 20% improvement in service speed.
Assistant Manager
Cummins Inc.
Karnal, India
01.2022 - 12.2022
- Oversaw daily administrative operations for a 50-person team, including file management, scheduling, and confidential record-keeping.
- Coordinated meetings and events, ensuring logistical readiness, equipment setup, and smooth execution.
- Improved email and communication management systems, accelerating response times and enhancing client satisfaction.
- Applied organizational behavior theories to improve team collaboration and reduce process bottlenecks.
Volunteer
Red Cross Society
01.2022 - 12.2022
- Organized community outreach initiatives, coordinated disaster relief distribution, and facilitated public health workshops.
- Applied health psychology concepts to promote preventive care and healthy living in underserved populations.
Volunteer
Round Square Conference
01.2016 - 12.2017
- Supported international delegates, facilitated event activities, and ensured smooth cross-cultural communication.
Education
B.A. - Psychology & Philosophy
University of Oregon
Eugene, OR01.2026
Medical Sciences & Mathematics
Dynasty International School
Faridabad, India01.2022
Middle School
Mayo College
Ajmer, India01.2020
School
Delhi Public School
Haryana,India03-2013
Skills
- Administrative & Office Management
- Behavioral & Cognitive Psychology Principles in Customer Service
- Data Analysis & Reporting
- Event Coordination & Equipment Management
- Conflict Resolution & Crisis De-escalation
- SEO
- Digital Campaign Strategy & Analytics
- Technical Proficiency: Microsoft Office Suite
- HTML
- CSS
- SEMrush
- Google Trends
Key Academic And Project Highlights
- Designed a branded landing page for non-profit charity: water, incorporating target audience insights, visual storytelling, and persuasive copywriting to drive donations and awareness.
- Developed a fully branded webpage using AI-assisted coding, HTML, and CSS, improving user experience through behavioral design principles.
- Analyzed Intel sustainability data in Excel, identifying high-ROI opportunities and delivering actionable recommendations aligned with corporate environmental goals.
- Created a targeted social media campaign with channel-specific ad types, applying data analytics to evaluate cost efficiency and optimize conversions.
- Performed A/B testing on social media engagement for GRAMMY U, determining statistical significance and recommending the most effective CTA for membership growth.
- Conducted SEO research via SEMrush and Google Trends for a CeraVe persona, producing three keyword-rich blog posts in alignment with brand voice.
- Leveraged AI as a strategic partner for ideation, problem-solving, and creative execution across academic and real-world projects.
Volunteer Experience
- Red Cross Society, Volunteer, 01/01/22, Organized community outreach initiatives, coordinated disaster relief distribution, and facilitated public health workshops., Applied health psychology concepts to promote preventive care and healthy living in underserved populations.
- Round Square Conference, Volunteer, 01/01/16 – 12/31/17, Supported international delegates, facilitated event activities, and ensured smooth cross-cultural communication.
Languages
- English, Fluent
- Hindi, Native
- Punjabi, Native
Timeline
Food Service & Customer Support Specialist
University of Oregon Housing Services
01.2022 - 01.2023
Assistant Manager
Cummins Inc.
01.2022 - 12.2022
Volunteer
Red Cross Society
01.2022 - 12.2022
Volunteer
Round Square Conference
01.2016 - 12.2017
B.A. - Psychology & Philosophy
University of Oregon
Medical Sciences & Mathematics
Dynasty International School
Middle School
Mayo College
School
Delhi Public School