SAL HERNANDEZ
San Antonio
Summary
Business operations leader with 10+ years of experience managing financial operations, ensuring regulatory requirements are met, and acting as a safeguard against financial and operational risk in high-volume, highly regulated environments. Known for balancing protection of the business with consistent revenue results through disciplined processes and sound decision-making. Support leadership by developing training plans and improving workflows that drive consistency, accountability, and results.
Overview
12
12
years of professional experience
Work History
Business Manager
Gunn Acura
01.2024 - Current
- Responsible for resolving complex operational, financial, and compliance issues, serving as the escalation point and primary source of accountability when problems arise. Lead day-to-day business and financial operations to support revenue growth, operational efficiency, and compliance. Stabilized and improved operational execution by identifying breakdowns in workflow, documentation, and approval processes and implementing corrective procedures. Strengthened VSC and GAP penetration and finance income through consistent, compliance-focused product presentation. Work with leadership to develop training plans, refine workflows, and improve execution across teams. Streamline documentation, funding, and approval processes to reduce cycle time and improve throughput.
Sales Consultant
Phillipsburg Easton Honda
01.2022 - 01.2024
- Managed the full sales process while ensuring accurate documentation and customer satisfaction. Handled complex customer objections and negotiations, contributing to improved conversion and repeat business. Collaborated with internal teams to ensure timely contract processing and delivery. Guided customers through financing concepts, loan structures, and leasing options.
E-Merchandiser
John Lewis
01.2021 - 01.2022
- Supported digital merchandising operations through pricing analysis and promotional execution. Collaborated with cross-functional teams to align merchandising strategies with business objectives. Analyzed customer behavior and performance data to improve product presentation and sales outcomes. Managed multiple initiatives simultaneously in a fast-paced e-commerce environment.
Business Manager
Gunn Honda
01.2016 - 01.2020
- Managed finance operations and compliance processes in a high-volume dealership environment. Improved backend profitability through disciplined process execution and product presentation. Trained and supported sales staff on documentation standards, compliance requirements, and customer experience. Streamlined workflows across lending, documentation, and funding functions.
E-Commerce Senior Sales Associate
Gunn Honda
01.2015 - 01.2016
- Supported online sales operations and customer communication workflows. Maintained client relationships and assisted with issue resolution to support repeat business.
Sales Consultant
Gunn Honda
01.2014 - 01.2015
- Consistently exceeded sales targets through strong communication and customer engagement. Supported onboarding and mentoring of new sales team members.
Education
Bachelor of Arts - Criminology
Pennsylvania State University
01.2019
Skills
- Business Operations Management
- Operational Problem Solving & Escalation Handling
- Workflow & Process Optimization
- Risk Awareness & Judgment-Based Decision Making
- Client & Stakeholder Communication
- Cross-Functional Coordination
- Training, Coaching & Knowledge Transfer
- Operational Reporting & Documentation Execution
- Under Pressure
- Microsoft Excel & Office Suite
Timeline
Business Manager
Gunn Acura
01.2024 - Current
Sales Consultant
Phillipsburg Easton Honda
01.2022 - 01.2024
E-Merchandiser
John Lewis
01.2021 - 01.2022
Business Manager
Gunn Honda
01.2016 - 01.2020
E-Commerce Senior Sales Associate
Gunn Honda
01.2015 - 01.2016
Sales Consultant
Gunn Honda
01.2014 - 01.2015
Bachelor of Arts - Criminology
Pennsylvania State University