Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Sal Molina

Chico,CA

Summary

Goal-oriented Customer Service Manager with years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
11.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Customer Service Associate

Big Kahuna Frozen Yogurt
04.2021 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Boring Automotive
11.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Processed customer service orders promptly to increase customer satisfaction
  • Tracked customer service cases and updated service software with customer information
  • Investigated and resolved customer inquiries and complaints quickly

Landscape Supervisor/Small Business Owner

NuWest Landscaping
04.2016 - 11.2018
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations
  • Supervised team member performance to meet client deadlines and requirements
  • Reviewed landscape project tasks, determining budgets and timelines for completion
  • Operated landscaping equipment with focus on safety and machine longevity

Operations Manager

New Valley Distribution
01.2014 - 04.2016
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and good communication skills
  • Devised processes to boost long-term business success and increase profit levels
  • Translated for Spanish speaking customers and employees.
  • Employed customer service skills and strategies to proactively identify and address customers' needs
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Education

GED -

Colusa High School
Colusa, CA
05.1995

Some College (No Degree) -

Butte College
Oroville, CA

Skills

  • Spanish Fluency
  • Sell Products
  • Strong Working Relationships and Customer Relations
  • Problem-Solving Ability
  • Strong Telephone Etiquette
  • Customer Retention Strategies

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

DoorDash
11.2022 - Current

Customer Service Associate

Big Kahuna Frozen Yogurt
04.2021 - 11.2022

Customer Service Representative

Boring Automotive
11.2020 - 03.2021

Landscape Supervisor/Small Business Owner

NuWest Landscaping
04.2016 - 11.2018

Operations Manager

New Valley Distribution
01.2014 - 04.2016

GED -

Colusa High School

Some College (No Degree) -

Butte College

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Sal Molina