Salaa AL DOLAMY
Alexandria ,Virginia
Summary
Retail Sales Associate Collaborative, creative, and sales-driven professional with over 7 years of experience. Delivers high quality and consistent customer service while multitasking in fast-paced work environments. Skilled in marketing store products to increase overall company revenue.
Overview
11
11
years of professional experience
Work History
Sales Associate
Arabian Oud
McLean , VA
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Makeup Artist & Beauty Advisor -skin Care
Estée Lauder At Macy's
Alexandria , VA
01.2019 - 03.2020
- Product Knowledge. Product knowledge is the skill of having better information and knowledge about the product you are selling.
- Detailed explanation of the products that I use to clean the skin and how to use them.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained sales goal per day.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Professionally applied makeup to 200 clients per month for outings, proms, weddings, and other special occasions and events.
- Applied makeup in accordance with clothing style.
- I Iclean the skin before I start make up and Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Answers phone calls and emails to schedule client appointments.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy skin based on needs and preferences.
- Sanitized and organized station and tools after every use.
- Kept detailed records of customer information and services provided to increase return customers .
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate &Cashier
ZARA USA
Washington
09.2018 - 01.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Swarovski
Springfield , Virginia
09.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Cashier Team Lead
Forever 21
, Washington
10.2014 - 06.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Generated routine reports and professional correspondence.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Communicated with customers and team members to solve problems.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Processed checks, cash and credit purchases or refunds.
- Displayed new stock and rotated existing products.
- Received and processed customer payments.
- Monitored areas for security issues and safety hazards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receptionist
YOTEL Hotel Washington DC
, Washington Dc
01.2014 - 10.2014
- answer and direct incoming calls.
- inform guests of hotel rates and services.
- make and confirm reservations for guests.
- ensure proper room allocation.
- register and check guests in.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- confirm relevant guest information.
- verify guest's payment method.
- issue room keys and direct guests to their rooms
Education
Marketing
George Mason University
Fairfax, VAESL Degree -
Northern Virginia Community College
Virginia Fashion Design
Thomas Edison Institute
Washington DCInterior Design
American University in The Emirates
DUBAIDiploma -
High School
Skills
- Creativity
- Customer Service Skills
- Service Marketing
- Time Management
- Product Sales
- Cash Register Operation
- Payment Processing
- Relationship Building
- Adaptable to Changing Client Needs
- Social Perceptiveness
- Desktop and Laptop Computers
- Employee Training
Languages
Arabic
English
Spanish
Timeline
Sales Associate
Arabian Oud
07.2022 - Current
Makeup Artist & Beauty Advisor -skin Care
Estée Lauder At Macy's
01.2019 - 03.2020
Retail Sales Associate &Cashier
ZARA USA
09.2018 - 01.2020
Sales Associate
Swarovski
09.2016 - 05.2018
Cashier Team Lead
Forever 21
10.2014 - 06.2016
Receptionist
YOTEL Hotel Washington DC
01.2014 - 10.2014
Marketing
George Mason University
ESL Degree -
Northern Virginia Community College
Fashion Design
Thomas Edison Institute
Interior Design
American University in The Emirates
Diploma -
High School
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