Salaevalu Lolotai
Kahuku,HI
Summary
Adept at care planning and patient education, I leveraged my IV certification and exceptional communication skills to enhance patient care at One Health Clinic. My proactive approach in case assessments and clinical documentation significantly improved patient satisfaction. I excel in fast-paced environments, demonstrating a strong commitment to quality healthcare and efficient service coordination.
Overview
19
19
years of professional experience
Work History
Care Manager
One Health Clinic
04.2024 - Current
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Supervisor, Front Desk/ Receptionist
One Health Clinic
04.2022 - 04.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collected, arranged, and input information into database system.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Medical Assistant/ Scribe
One Health Clinic
08.2019 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Receptionist
Pediatric Dental Anchorage
09.2014 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Medical Assistant
Koolauloa Community Health and Wellness Center
06.2006 - 09.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
MA Certificate -
Med-Assist School of Hawaii
Honolulu, HI06.2006
High School Diploma -
Kahuku High And Intermediate
Kahuku, HI06.1998
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
IV certified
Phlebotomist
- Patient education
- Program management
- Vital sign monitoring
- Technology proficiency
- Treatment management
Timeline
Care Manager
One Health Clinic
04.2024 - Current
Supervisor, Front Desk/ Receptionist
One Health Clinic
04.2022 - 04.2024
Medical Assistant/ Scribe
One Health Clinic
08.2019 - 04.2022
Receptionist
Pediatric Dental Anchorage
09.2014 - 06.2017
Medical Assistant
Koolauloa Community Health and Wellness Center
06.2006 - 09.2013
MA Certificate -
Med-Assist School of Hawaii
High School Diploma -
Kahuku High And Intermediate