Jamea Wright
Philadelphia,PA
Summary
Compassionate healthcare professional specializing in case management and patient advocacy. Adept at coordinating comprehensive care plans for individuals facing mental health and substance use challenges. Strong commitment to providing crisis intervention and support to ensure client well-being and access to necessary services.
Overview
7
7
years of professional experience
Work History
Care Manager
Northeast Treatment Centers
Philadelphia
10.2019 - Current
- Coordinated implementation of health programs and initiatives with professionals and technical personnel to enhance patient care.
- Provide ongoing case management to all patients to implement appropriate treatment plans, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Coordinated care plans for clients with mental health challenges.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients for drug and alcohol abuse issues.
- Provided Suboxone maintenance care to support clients in recovery from opioid addiction.
- Provided crisis intervention to address urgent client issues effectively.
- Conducted crisis intervention services for clients facing immediate challenges.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Advocated for clients' rights within healthcare systems and community resources.
- Participated in team meetings with other staff members to discuss case management issues.
- Conducted verification of insurance eligibility to ensure coverage for patient services.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Practiced a high level of professionalism to safeguard patient information and maintain data integrity.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Greeted visitors and answered registration questions with clear, professional communication.
- Supported registration workflows using scheduling, intake, and data entry systems.
- Processed payments for registrations, including cash, checks, credit cards, and online transactions.
- Verified customer information in order to ensure accuracy of data entry into the system.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
Continuing Care Coordinator
Malvern Treatment Centers
Philadelphia, PA
05.2022 - 07.2024
- Respond to campus-wide weekday and evening crisis situations, including those that are life threatening, mental health crisis situations on the.
- Delivered individual and group counseling to address client needs and promote mental health.
- Advocated for clients by coordinating communication between clients, their referral therapists, healthcare providers, and insurance companies.
- Provided referrals to clients for specialized services.
- Engages local and regional mental health providers at various levels of care (therapists, social services, hospitals, Outpatient Programs (OPs)).
- Facilitated effective communication among patients, families, and healthcare providers to ensure cohesive care.
- Coordinated patient care plans with medical and therapeutic teams.
- Collaborated with community organizations to improve patient access to essential support services.
Education
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZ09-2027
Technical Certificate - Cardiology Technician
Star Technical Institute
Philadelphia, PA11-2008
Skills
- Case management
- Crisis intervention services
- Patient advocacy
- Care transitions
- Discharge planning
- Referral management
- Case assessments
- Medication management
- Patient education
- Clinical documentation
- Data management
- Mental Health First Aid Certified
- ASAM Certified
Timeline
Continuing Care Coordinator
Malvern Treatment Centers
05.2022 - 07.2024
Care Manager
Northeast Treatment Centers
10.2019 - Current
Bachelor of Science - Social Work
University of Phoenix
Technical Certificate - Cardiology Technician
Star Technical Institute