Salanis Almaraz
Luling,TX
Summary
Analytical and adaptable professional in various professional environments, known for high productivity and efficiency in task completion. Possess specialized skills in detailed analysis, case management, and financial modeling. Excel at critical thinking, problem-solving, and communication, ensuring successful outcomes in complex projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contents Estimator
Contracted Services
Luling, TX
05.2022 - Current
- Conduct meticulous assessments and estimations of damaged contents in residential properties affected by disasters, such as fires, floods, and storms.
- Leverage advanced proficiency in Excel, Google Sheets, and other platforms to create highly accurate and detailed estimates for insurance claims, ensuring precision and reliability.
- Collaborate closely with ClaimsMate adjusters to facilitate smooth claim processes and maintain accurate documentation, while strictly adhering to regulatory requirements.
- Manage comprehensive documentation and reports for each claim, upholding the highest standards of detail and accuracy.
- Provide invaluable support to adjusters in negotiations with insurance companies by delivering precise valuations and thorough sourcing.
- Continuously update knowledge of industry standards and pricing to ensure the delivery of accurate valuations.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
Life/Health Insurance Specialist
Globe Life
02.2025 - Current
- Provide knowledgeable advice to clients on insurance products and coverage options tailored to their individual needs
- Perform pre-underwriting screens to assess client risk profiles and recommended suitable policies, including life, health insurance and mortgage protection
- Analyze current insurance coverage, identifying gaps and recommending updates or changes to better protect clients
- Conduct virtual consultations and policy presentations via Zoom, providing comprehensive coverage solutions to clients in remote settings
- Educate clients on the claims process, policy terms, and potential risks, ensuring they make informed decisions
- Work closely with underwriters to obtain quotes, assess risk factors, and secure the best policy options for clients
- Accurately input and transfer client data into CRM systems; complete e-applications and qualifying documents to ensure seamless policy processing and compliance
- Build and maintain strong relationships with clients, providing ongoing support
- Facilitate open communication with clients, addressing concerns and resolving issues to ensure client satisfaction and retention.
Operations Manager & Executive Assistant
ClaimsMate
05.2022 - 01.2025
- Executive Liaison - managed client and internal communications, ensuring smooth, timely information flow between CEO, clients, and team members
- Inputted and regularly updated client profiles and maintained accurate status tracking using spreadsheets and CRM tools
- Created and monitored weekly progress reports to track team performance and client service milestones
- Oversaw and maintained company social media platforms, supporting brand presence and engagement
- Installed and managed integrations, automations, and templates across CRM and internal platforms to streamline operations
- Created, maintained, and administered sensitive documents with discretion and professionalism
- Performed general administrative duties on a daily basis to support smooth business operations
- Provided comprehensive calendar management and scheduling support to CEO
- Provided general CEO assistance beyond regular business hours as needed
Swim Instructor / Receptionist
Emler Swim School
Clear Lake, IA
08.2021 - 01.2022
- Instructed small group swim lessons, focusing on water safety, self-rescue techniques, and foundational swimming skills
- Maintained class pacing by closely following an award-winning curriculum
- Communicated each child's progress to parents, providing regular updates and highlighting key milestones
- Applied emotional intelligence to anticipate student needs, adjusting teaching methods to match learning styles
- Taught children ages 3 and up, adapting lessons to different age groups and skill levels
- Led parent-and-baby classes for infants as young as 6 months, promoting comfort and safety in the water
- Greeted each guest with a welcoming, positive attitude and assisted with check-in
- Assisted families with scheduling make-up classes, transferring sessions, dropping classes, and booking private birthday parties
- Managed incoming phone calls and voicemails, identifying the reason for each call and resolving issues or gathering information before following up
- Provided exceptional customer service by problem-solving quickly and proactively addressing guest concerns
Server/Front of House Trainer
Pepper Lunch
Houston, TX
03.2020 - 01.2021
- Delivered excellent customer service by greeting guests, taking accurate orders, and ensuring timely food and beverage delivery
- Trained and mentored new front-of-house staff, providing hands-on instruction on company policies, customer service standards, POS system use, and menu knowledge
- Led by example during peak service hours, demonstrating proper table service techniques and problem resolution
- Created and updated training materials to ensure consistency in service and communication across the team
- Assisted management with evaluating new hires' performance, offering feedback and additional coaching as needed
- Maintained a clean, organized dining area and assisted with side work, restocking, and ensuring readiness for each shift
- Collaborated with kitchen staff to ensure seamless communication between front and back of house
Server/Cashier
El Toro Togo's
Clute, TX
02.2019 - 12.2019
- Greeted customers in person and over the phone, took orders accurately, and provided helpful information about menu items and specials
- Processed dine-in, takeout, and delivery orders, ensuring accuracy and timely communication with kitchen staff
- Handled cash, credit card, and mobile payments, and balanced the register at the end of each shift
- Answered phone calls to assist with orders, reservations, and customer inquiries, maintaining friendly and professional communication
- Maintained cleanliness of the dining area and cashier station, and restocked supplies as needed
- Resolved customer concerns quickly to ensure positive guest experiences
Education
Lisence in General Lines Insurance -
Texas Insurance Training Academy
Houston, TX01.2024
Vocational training in Xactimate -
Xactware
Remote04.2022
Skills
- Project management and leadership
- Sales and business development
- Market analysis and data analysis
- Phone etiquette and client communication
- Attention to detail and organizational skills
- Front desk and administrative support
- Negotiation and problem solving
- Customer service and relationship management
- Adaptability and time management
- CRM software proficiency
- Construction estimating and contents estimation
- Executive administrative support and personal assistant experience
- Documentation management and system administration
- Communication skills and presentation skills
Certification
- Life & Health Insurance License
- AML Certificate
Additional Information - Cover Letter
With a background in operations management and executive support, I bring proven experience in streamlining processes, managing schedules, handling sensitive documents, and keeping busy teams organized and on track. I've supported executives, coordinated cross-functional projects, and handled day-to-day admin with efficiency and discretion. I'm tech-savvy, proactive, and thrive in remote environments - always aiming to make my clients' lives easier.
References
References available upon request.
Timeline
Life/Health Insurance Specialist
Globe Life
02.2025 - Current
Contents Estimator
Contracted Services
05.2022 - Current
Operations Manager & Executive Assistant
ClaimsMate
05.2022 - 01.2025
Swim Instructor / Receptionist
Emler Swim School
08.2021 - 01.2022
Server/Front of House Trainer
Pepper Lunch
03.2020 - 01.2021
Server/Cashier
El Toro Togo's
02.2019 - 12.2019
Lisence in General Lines Insurance -
Texas Insurance Training Academy
Vocational training in Xactimate -
Xactware
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