Salathiel (Seth) Cerezo
Avondale,AZ
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
6
6
years of professional experience
Work History
Technical Support Supervisor
Solugenix
01.2024 - Current
- Led a team of 13 individuals in IT remote services for Pollo Tropical (Fast Food Restaurant)
- Developed comprehensive training materials to ensure consistent knowledge across the technical support team, including knowledge articles and how-to videos.
- Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
- Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives during monthly coaching's.
Owner
Gray Buffalo LLC
01.2020 - 12.2023
- Purchase and sell goods via the Amazon platform
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Handled customer inquiries while providing exceptional customer service
Field Service Supervisor
Cox Communications
01.2018 - 04.2023
- Led team of up to 15 service technicians in Field Operation activities (Installing and servicing telecommunication systems)
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives during monthly coaching's.
- Checked safety practices and integrity of PPE.
- Collaborated with cross-functional teams to achieve project objectives on time and within budget constraints (Sales, Network Operations, Business Team, Customer Care and other Departments
- Top NPS (Net Promoter Score) team 3 years in a row. (NPS measures customer service and how our customer's view the company)
Skills
- Business Management
- KPI Management
- Employee Development
- Team Oversight
- Customer Relations
- Bilingual - Spanish and English
Timeline
Technical Support Supervisor
Solugenix
01.2024 - Current
Owner
Gray Buffalo LLC
01.2020 - 12.2023
Field Service Supervisor
Cox Communications
01.2018 - 04.2023
Similar Profiles
Rohith ReddyRohith Reddy
Lead software Engineer - Quality at SolugenixLead software Engineer - Quality at Solugenix
Ayushii SinghAyushii Singh
Software Developer at SolugenixSoftware Developer at Solugenix
HEMANSH SUNKARAHEMANSH SUNKARA
Lead Analyst at Solugenix India Pvt.LtdLead Analyst at Solugenix India Pvt.Ltd