Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Saleem Gilani

Lilburn,GA

Summary

Experienced entrepreneur with an exceptional history in business management, operational planning, revenue growth, and development. A motivated, dynamic, and resourceful leader with over a decade of experience in the service industry. Ready to use expertise and seeking to take on new professional challenges. Proactive and driven, with a high-energy mindset toward establishing and improving business processes. Solid understanding of aspects such as financial, business, and personnel management. Results-oriented, hardworking, and keen-eyed for crucial details and long-term goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Winner Wireless
Dallas, Texas
12.2023 - Current
  • Managed customer onboarding processes to ensure smooth transitions and satisfaction.
  • Managed over 400 customers and generated over $1 million in sales a year.
  • Gathered feedback from customers to identify areas for service improvement.

Business Development Manager/Financial Analyst

GMXi
01.2023 - 02.2025
  • Manage various investment portfolios and boosted capital by 32% within two quarters
  • Continuously sought out new approaches to increase company's portfolio
  • Collaborated with stakeholders to define project objectives and criteria
  • Performed gap analysis to identify areas of improvement
  • Collected data and developed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
  • Created data models to support decision-making processes
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership

Billing Specialist

Doxim
Atlanta, Georgia
01.2023 - 11.2023
  • Created, introduced, and implemented frameworks for client service representatives (CSRs) and billing team for workflow optimization, which enhanced productivity, quality, and timely end-of-the-month closing, this framework is now recommended throughout organization
  • Successfully implemented lean process, which led to 38% reduction in cost per work order
  • Implemented portion of Kanban framework, resulting in 33% improvement in cycle time
  • Researched and resolved billing discrepancies to enable accurate billing
  • Prepared monthly revenue reports for management, providing detailed analysis and insights into revenue performance
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
  • Worked with multiple departments to check proper billing information

Co-Founder/Managing Director

Ultimate Wireless
05.2012 - 12.2022
  • Created the organization's mission and vision statements for use by employees
  • Created and successfully implemented frameworks for various teams, including sales, production, and shipping
  • Simultaneously trained and mentored multiple teams to be self-managed and cross-functional
  • Established and upheld an assembly line of cell phone parts.
  • Overseen more than $20 million in revenue, tracked more than 200,000 transactions, successfully managed accounts receivable, oversaw payments of over $14 million in accounts payable, and over $2.5 million in payroll.
  • Reconciled multiple bank accounts, closed monthly books, and generated comprehensive reports to be shared with internal stakeholders and the company's accountant, with 99% accuracy.
  • Prepared budgets, balance sheets, cash flow statements, and income statements
  • Managed the company's vendors, including negotiating costs and terms.
  • Continuously looked for new opportunities to introduce new products to meet customers' demand.
  • Introduced customer incentive programs to maintain market competition while retaining and attracting new customers.
  • Developed revenue-boosting methods after analyzing financial data and monthly revenue reports, which resulted in 81% increment in monthly revenue and 70% increment in annual revenue
  • Designed, integrated, and launched company's website with onsite real-time inventory, resulting in 15% boost in revenue.
  • Negotiated terms of business acquisitions to increase the business base and solidify market presence.

Sales Manager

Neo Cube Inc
10.2008 - 04.2012
  • Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies
  • Created framework for CSRs that led to 30% boost in sales, this helped team become cross-functional and self-managing
  • Established and cultivated solid business relationships with new or existing customers
  • Met with clients, delivering presentations, and educating them on product and service features and offerings
  • Coached and counseled sales personnel, assisted (CSRs) in reaching targets
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Increased customer base by 50% by traveling to various markets and discovering prospective new consumers
  • Established and maintained sales portfolio worth more than $3 million

Education

Diploma - Taleem-Ul Qur'an

AL-Huda International
Online
08-2025

Associate of Business Administration - Accounting And Business Management

St, Patrick College
Karachi, Pakistan
08.1995

Skills

  • Business planning and development
  • General ledger journal entry
  • Financial forecasting
  • Staff management
  • Process improvement
  • Strategic planning
  • Project management
  • Team leadership
  • Client retention
  • Negotiating
  • Sales and Marketing
  • Fundraising
  • Community relations
  • Performance evaluations

Affiliations

  • Developed and led a sustained humanitarian effort for 8 years, organizing monthly grocery drives that distributed essential food resources valued at $60,000 per year to more than 200 refugee families.
  • Successfully established and maintained a monthly food drive, an annual food contribution worth $12,000, providing up to 200 hot, nutritious meals each month to individuals and families facing food insecurity.
  • Successfully implemented and managed a free program offering Quranic studies, including recitation and translation, alongside broader Islamic education, serving up to 50 children through in-person and online modalities.

Certification

  • Agile Project Management
  • Business Process Improvement
  • Lean Six Sigma: White Belt
  • PSM 1 (Scrum Master)
  • PSPO 1 (Scrum Product Owner)
  • PSK 1 (Scrum Kanban)
  • Salesforce
  • Power Bi
  • Jira

Timeline

Customer Success Manager

Winner Wireless
12.2023 - Current

Business Development Manager/Financial Analyst

GMXi
01.2023 - 02.2025

Billing Specialist

Doxim
01.2023 - 11.2023

Co-Founder/Managing Director

Ultimate Wireless
05.2012 - 12.2022

Sales Manager

Neo Cube Inc
10.2008 - 04.2012

Diploma - Taleem-Ul Qur'an

AL-Huda International

Associate of Business Administration - Accounting And Business Management

St, Patrick College

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